Customer Service Representative

8 hours ago

Ernakulam, India VDS Full time

Person is responsible for answering incoming calls from customers, providing information, and addressing their concerns or inquiries. The job requires excellent communication skills, as well as a strong customer service orientation. knowledgeable about the company's products and services. is responsible for providing online customer support via WhatsApp Business on the company's website. The job requires excellent communication skills and the ability to multitask in a fast-paced environment

Key Responsibilities:

- Answering incoming calls and greeting customers in a professional manner.
- Providing information to customers about products, services, and company policies.
- Addressing customer concerns and inquiries, resolving complaints, and escalating issues as needed.
- Updating customer information in the company database.
- Following up with customers as necessary to ensure their satisfaction.
- Managing and documenting customer interactions and transactions.
- Collaborating with other departments to resolve customer issues.
- Meeting or exceeding performance metrics related to call quality, productivity, and customer satisfaction.
- Maintaining a positive and professional demeanor at all times.
- Adhering to company policies, procedures, and guidelines.
- Responding to customer inquiries and requests via chat or messaging services on the company's website.
- Providing product and service information to customers and addressing their concerns or complaints.
- Assisting customers with technical support issues, including troubleshooting and problem resolution.
- Escalating complex issues to the appropriate department or specialist for resolution.
- Responding to customer inquiries and requests via WhatsApp Business on the company's website.
- Providing product and service information to customers and addressing their concerns or complaints.
- Assisting customers with technical support issues, including troubleshooting and problem resolution.
- Escalating complex issues to the appropriate department or specialist for resolution.
- Documenting customer interactions and maintaining accurate records of customer inquiries, complaints, and feedback.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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