Customer Relationship Executive

2 weeks ago

Mangalore Karnataka, India Tirumala Motors Full time

conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

**Qualifications**:

- Degree or equivalent; additional education is a plus.
- Previous customer service or tele calling experience preferred.
- Excellent verbal communication skills.
- Strong listening and problem-solving abilities.
- Ability to work in a fast-paced environment.

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 8296579206

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