Customer Relationship Executive

5 days ago

Mumbai Maharashtra, India Upstep Academy Full time

Roles and responsibilities:
- 1. Resolving general queries of parents.

2. Informing parents and managing classes in terms of cancellation or rescheduling

3. Collecting feedback from Trainers, verifying it at their end and delivering it to parents

4. RMs will be available during playing sessions and tournament time, to respond to the queries of parents.

5. Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.

6. Maintaining a list of drop-out students with reasoning.

7. Sending private messages to all the parents before the first session to inform about their role and call once the session is over.

8. Keeping a check whether the link has been posted in the group by Trainer before 30 minutes of the first session.

9. Sending ‘Feedback Form’ links to parents on the last day of course completion.

10. Sending Certificates to parents. (Operations Incharge will make certificates). Certificates will be awarded to students during the last class of course completion. RMs will distribute the certificates. It will be given to parents later.

**Qualifications**
- Minimum 1-2 years of experience in Customer Service
- Excellent Communication Skills
- 6 Days working in a week (Fixed Week off Friday)

**Head Office** - Andheri East Marol Metro Station

**Company website**

**About Company**

Upstep Academy, India’s leading Chess Institute is looking to hire young and energetic talent. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centres | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you ok traveling Marol Naka Andheri East ?
- What is your Current CTC ?
- Are you ok working 6 days a week ?
- Maximum we can provide 30K to 35K per month, are you ok with it ?

**Language**:

- English (required)

Work Location: In person

Application Deadline: 15/10/2024
Expected Start Date: 20/10/2024

  • Customer Relationship Executive

    3 days ago

    Prabhadevi, Mumbai, Maharashtra, India Menschen Consulting Pvt Ltd Full time

    Opportunity For a leading manufacturer of high-quality fabrics -Customer Relationship Executive-Lower Parel(W) Position :Customer Relationship Executive Location: - Lower Parel(W) Experience : 1-2years RegardsMadhusudan Burman 8103518989 Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year...

  • Customer Relationship Executive

    1 day ago

    Mumbai, Maharashtra, India IMBROX INFOTECH PRIVATE LIMITED Full time

    _We are looking for a Customer Relationship Executive near Andheri West....!!!_ **Location**:Andheri West, Mumbai **Responsibilities**: - Generate leads from various sources to find potential clients. - Identify and approach clients based on their needs and requirements. - Onboard new clients and nurture relationships with existing ones. - Meet revenue...

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India Vidya Bridge Full time

    Customer Relationship Executive (E-Channel Sales) - Provide exceptional sales and service support through digital platforms. - Upsell and cross-sell products to customers as per business requirements. - Ensure timely follow-ups and maintenance of client records. - Meet sales targets and contribute to business growth. Required Skills and Qualifications: -...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, Maharashtra, India 5M CORPBIZ Full time

    **Key Responsibilities**: **-Customer Relationship Executive (E-Channel Sales)** - Provide exceptional sales and service support through digital platforms. - Upsell and cross-sell products to customers as per business requirements. - Ensure timely follow-ups and maintenance of client records. - Meet sales targets and contribute to business...

  • Customer Relationship Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Serving Skill Full time

    A customer relationship manager (CRM) is responsible for building and maintaining positive relationships with customers to ensure their satisfaction and retention. Their responsibilities include: Customer service: Responding to customer inquiries and complaints, and addressing issues quickly Customer experience: Identifying ways to improve the customer...

  • Customer Relationship Executive

    2 weeks ago

    Bandra, Mumbai, Maharashtra, India MK Jewels Pvt Ltd Full time

    **Job Title**: CRM Executive, MK Sons Fine Jewels **Department**: Sales & Front Office **Reports To**: Marketing Head **Job Type**: Full-time **About MK Jewels**: MK Jewels is a leading jewellery brand known for its exquisite craftsmanship, premium collections, and customer-first approach. With a growing digital presence and a strong retail footprint, MK...

  • Customer Relationship Executive

    1 day ago

    Lower Parel, Mumbai, Maharashtra, India BTW Financial Services & Imf Pvt Ltd Full time

    Job Profile: Customer Relationship Executive Location: Lower Parel, West Mode: Full time Joining: Immediate JOB PROFILE: As aCustomer Relationship Executive, you will play a key role in driving the company's sales and marketing efforts by engaging with potential clients and promoting our products/services in the field. Your primary responsibility will...

  • Customer Relationship Executive

    1 week ago

    Mumbai, India Manubhai Gems Full time

    **Position Overview -** We are recruiting an experienced Customer Relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. As a Customer Relationship Executive, you will constantly identify opportunities to grow the customer base and build positive relationships with new and existing...

  • Customer Relationship Executive

    1 day ago

    Lower Parel, Mumbai, Maharashtra, India BTW Financial Services & Imf Pvt Ltd Full time

    Job Profile: Customer Relationship Executive Location: Lower Parel, West Mode: Full time Joining: Immediate JOB PROFILE: As aCustomer Relationship Executive, you will play a key role in driving the company's sales and marketing efforts by engaging with potential clients and promoting our products/services in the field. Your primary responsibility will...

  • Customer Relationship Executive

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Aalyaan Services Opc Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Customer Relationship Executive (CRE) builds and maintains customer relationships by handling inquiries, scheduling services, providing information, gathering feedback, and resolving issues, often using CRM software to manage customer data and ensure satisfaction.Key responsibilities include making service calls, communicating with service departments,...