Customer Support Executive

4 days ago

Jaipur Rajasthan, India Karban Environtech Full time

**Job Overview**:
**Key Responsibilities**:
Deliver a Customer-First Experience:

- Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Karban’s values of innovation, reliability, and care.

Multi-Channel Customer Support**:
Issue Understanding & Resolution**:

- Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers.

CRM Data Management:

- Log all support interactions in the CRM system with 100% accuracy. Keep records updated with current status, follow-ups, escalations, and resolutions.

Own Every Case:

- Take end-to-end ownership of support tickets. Ensure timely closure, internal coordination, and customer feedback loop completion.

Coordinating With Service Agencies:

- Communicate with external service engineers, partners, and technicians to ensure timely onsite visits, installations, or repairs. Track job completion status.

Documentation & Paperwork:

- Handle service reports, installation forms, and warranty documentation professionally and accurately. Ensure all paperwork is collected and filed digitally.

Customer Follow-Ups & Satisfaction:

- Conduct follow-ups to ensure issue resolution, track satisfaction levels, and implement learnings from feedback received.

Maintain Service SLAs:

- Track ticket timelines and ensure all support cases are resolved within the defined turnaround time. Escalate proactively in case of delays.

Internal Team Collaboration:

- Coordinate with product, logistics, sales, and R&D teams to communicate customer issues and gather updates or solutions.

Knowledge Sharing & Learning:

- Continuously update internal knowledge bases (FAQs, troubleshooting guides) and actively participate in learning sessions.

Excel & Data Reporting:

- Use Excel to analyze support data, generate weekly and monthly reports, identify recurring issues, and assist in process improvements.

Support Customer Onboarding:

- Help new users understand product features, installation procedures, maintenance tips, and general product use.

Track and Report Trends:

- Identify patterns in customer complaints and report them for product or process improvement.

Proactive Communication:
Uphold Karban’s Service Promise:

- Represent the Karban brand with professionalism, empathy, and a solutions-oriented mindset at every customer touchpoint.

**Requirements**:

- High school diploma or equivalent; bachelor's degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer-focused and ability to adapt/respond to different types of characters.
- Proficiency in English.

**Working Conditions**:
Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.

**What we offer**:

- Competitive salary & benefits.
- Professional growth opportunities.
- Inclusive & collaborative culture.
- Sick, casual and privilege leaves.

Pay: ₹300,000.00 - ₹420,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

  • Customer Support Executive

    1 day ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    19 hours ago

    Jaipur, Rajasthan, India Career Crox Full time

    **Job Title**: Customer Support Executive **Experience**: Fresher **Location**: Jaipur We are seeking enthusiastic freshers to join our Customer Support team. As a Customer Support Executive, you will assist customers with inquiries and provide solutions to their issues. **Key Responsibilities**: - Provide accurate information about products and...

  • Customer Support Executive

    4 days ago

    Jaipur, Rajasthan, India Vishal Consultants Full time

    **Vishal Consultants** **Exp **:Fresher & Experience both can apply **Salary **:Best in in **Location **:Indore, Jaipur Posted **:0 days ago** Openings **:20** Requirement for customer support executive,who can handle calls from customers or clients and provide them with a solution to their queries and giving a resolution to the customers or clients. No...

  • Customer Support Executive

    2 days ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    1 week ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    1 week ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 days ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 days ago

    Jaipur, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...