Business Executive

5 days ago

Arumbakkam Chennai Tamil Nadu, India Bigfix Gadget Care LLP Full time

Key Responsibilities

Client Relationship Management
- Build and maintain strong relationships with OEMs, insurers, and brands.
- Act as the primary point of contact for clients, ensuring effective communication.
- Understand client requirements and offer tailored InstaCare solutions.

Service Delivery & Operations
- Oversee the end-to-end fulfillment of warranty claims, returns management, and device repairs.
- Coordinate with internal teams (claims, logistics, and repair partners) to ensure service levels

are met.
- Monitor case progress, ensuring timelines and quality benchmarks are achieved.

Sales & Business Development
- Identify new business opportunities and onboard potential clients.
- Promote Bigfix Assure protection plans and Warrantify APIs to OEMs and retailers.
- Develop proposals, present solutions, and negotiate contracts.

Process Coordination
- Collaborate with repair partners (ASP, GSP, and gig technicians) to ensure smooth case

handling.
- Coordinate logistics for device pick-up and delivery.
- Work closely with the finance team to track costs, manage invoices, and ensure timely payouts.

Reporting & Documentation
- Maintain detailed records of client interactions, case statuses, and resolutions.
- Provide regular performance reports and insights to leadership.
- Track KPIs such as TAT (Turnaround Time), CSAT (Customer Satisfaction), and First Time Fix

Rate (FTFR).

Compliance & Quality Assurance
- Ensure processes adhere to agreed SLAs (Service Level Agreements) and compliance

standards.
- Address escalations promptly and implement corrective actions when needed.

Collaboration & Learning
- Work closely with the tech team to provide client feedback for platform improvements.
- Stay updated on industry trends, competitor strategies, and emerging technologies.

Key Skills for Success
- Strong communication and negotiation skills.
- Proficiency in CRM tools and process management platforms.
- Analytical mindset with a focus on performance improvement.

**Job Types**: Full-time, Fresher, Internship
Contract length: 1 month

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Arumbakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Master's (preferred)

**Language**:

- Hindi (preferred)
- Telugu (preferred)

**Location**:

- Arumbakkam, Chennai, Tamil Nadu (preferred)

Work Location: In person

Expected Start Date: 28/04/2025

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