Customer Support Associate

1 day ago

Navi Mumbai, India VASMI Group Full time

**Key Responsibilities**:
**Problem Resolution**: Investigate and troubleshoot customer issues, providing effective and timely solutions while ensuring a positive customer experience.

**Product Knowledge**: Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.

**Communication Skills**: Exhibit excellent communication skills, both written and verbal, to effectively convey information and ensure customer satisfaction.

**Documentation**: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in our customer support database.

**Collaboration**: Work closely with other departments, such as sales, technical support, and product development, to ensure seamless communication and resolution of customer issues.

**Customer Education**: Proactively educate customers about product features, usage, and best practices to enhance their overall experience.

**Quality Assurance**: Participate in ongoing training programs to stay updated on product knowledge, customer support techniques, and company policies.

**Requirements**:
Minimum of 6 months of experience in a customer support role.

Excellent communication and interpersonal skills.

Problem-solving ability and a proactive approach to addressing customer concerns.

Ability to multitask and prioritize in a fast-paced environment.

Familiarity with customer support software and ticketing systems is a plus.

Strong attention to detail and organizational skills.

**Benefits**:

- Competitive salary
- Health insurance and other benefits
- Opportunities for professional development and growth
- Positive and collaborative work environment

**Salary**: ₹18,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Telugu/Tamil/Kannada (preferred)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 9603235353

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