Medical Contact Center Associate Ii

2 weeks ago

Pune Maharashtra, India Fortrea Full time

**Summary of Responsibilities**:

- Execute drug safety data management processes - a combination of call intake, call dialogue documentation, peer review, case follow-up.
- Perform and support different activities as assigned - tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
- Create and revise training materials based on procedural, system, and regulation updates.
- Responsible in conducting trainings and checks the effectiveness of the trainings as required.
- Assume responsibility for quality of data processed.
- Any other duties as assigned by management.
- And all other duties as needed or assigned.

**Qualifications (Minimum Required)**:

- Bachelor’s or Masters in Pharmacy or Life Science or Medical Science or related area + 2 to 3 years of safety experience.
- BS/BA + 2 to 3 years of safety experience.
- MA/MS/PharmD + 1 to 2 years of safety experience.
- Associate degree + 4-5 years relevant experience** (or 2+ years safety experience)
- Non degree + 5-6 years relevant experience** (or 2+ years safety experience) *
- Fortrea may consider relevant and equivalent experience in lieu of educational requirements.- Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
- **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.
- Fluent in English, both written and verbal.

**Experience (Minimum Required)**:

- Experience in call center operations is preferred

**Preferred Qualifications Include**:

- ** Degree preferred (but not necessarily) to be in one or more of the following disciplines**:

- Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
- Good written and verbal communication skills. (English & French, preferably C level)
- 24 x 7 shift rotation
- Ability to receive and manage in-bound and out-bound calls.
- Ability to analyze and synthesize medical information.
- Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
- Functions as a team player.
- Ability to work independently with moderate supervision.

Learn more about our EEO & Accommodations request here.

  • Medical Contact Center Associate Ii

    2 weeks ago

    Pune, Maharashtra, India Fortrea Full time

    **Summary of Responsibilities**: - Execute drug safety data management processes - a combination of call intake, call dialogue documentation, peer review, case follow-up. - Perform and support different activities as assigned - tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from...

  • Medical Contact Center Associate Ii

    2 weeks ago

    Pune, Maharashtra, India Fortrea Full time

    **Summary of Responsibilities**: - Execute drug safety data management processes - a combination of call intake, call dialogue documentation, peer review, case follow-up. - Perform and support different activities as assigned - tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from...

  • Contact Center Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Amazon Connect Contact Center Associate Engineer

    6 days ago

    Pune, India IOWeb3 Technologies Full time

    Role Amazon Connect Contact Center Associate/EngineerOnsite Pan India Locations.IOWeb3 Technologies.Immediate Joiners IOWeb3 Technologies :IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.With expertise in product engineering, UI/UX design, cloud...

  • Contact Center

    1 day ago

    Hyderabad, Kolkata, Pune, India IDESLABS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Good Experience in Contact CenterContact Center BA/SME (Genesys knowledge preferred)Main ResponsibilitiesResponsible for working with business/product owner and gathering requirementsDefine HOOs, Skills, IVR prompts, priorities and other configuration detailsDefine requirements around WFM and QMConsolidate and simplify IVR flows by optimizing flowsDefine...

  • Contact Center Supervisor

    2 weeks ago

    Pune, Maharashtra, India Cummins Inc. Full time

    **DESCRIPTION** The Contact Center Supervisor is responsible for overseeing the daily operations of the call center, providing supervision and training to the customer service team, and ensuring customer inquiries are resolved efficiently. This role involves managing escalated issues, implementing process improvements, and collaborating with...

  • Contact Center Representative

    1 week ago

    Pune, Maharashtra, India Cummins Inc. Full time

    **DESCRIPTION** **Key Responsibilities**: **RESPONSIBILITIES** **Competencies**: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and...

  • Contact Center Representative

    2 weeks ago

    Pune, Maharashtra, India Cummins Inc. Full time

    **DESCRIPTION** **Job Summary**: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision **Key Responsibilities**: **RESPONSIBILITIES** **Competencies**: Action oriented - Taking on new opportunities and tough challenges with a sense of...

  • Associate, Control Ii

    2 weeks ago

    Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time

    ASSOCIATE, CONTROL II At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our...

  • Customer Service Representative: Call Center

    7 days ago

    Pune, Maharashtra, India American Medical center Full time

    **We’re Hiring - Customer Service Representative (Call Center)**: - _**Location: Pune | On-site**_ - _**Pay: ₹15,000 - ₹18,000/month**_ - _**Full-time | Permanent**_ - **Your Role**: - Provide info on treatments & services - Resolve queries & schedule appointments - Ensure a smooth patient experience - **Requirements**: - Min. 12th Pass (Graduate...