Customer Service Representative

2 weeks ago

Gurgaon, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

We are urgently hiring for a large multinational sports video game publisher.

**Work from Office only**

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through blended methods (voice and non voice).
- These call center representatives provide assistance and information in an efficient and professional manner about products, pricing, etc.
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements

**Who all can apply?**
- Graduates only required (should have completed graduation).
- Excellent written and verbal English communication skills.
- Chat/blended experience required
- 5.5 days working and 9.5 hrs. of rotational shifts
- CTC INR 31,000 monthly CTC + INR 2,000 variable payout

**Salary**: Up to ₹31,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- international BPO customer service: 2 years (required)

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