Customer Service Coordinator
3 days ago
**Job description**
As a service coordinator, you manage service teams and facilitate communication between service engineer. You are in charge of achieving sales goals and maintaining positive customer relations. You'll spend a lot of time on administrative tasks such as managing schedules and ensuring customer satisfaction.
**Roles & Responsibilities**:
- Support the Manager(s) in day-to-day sales and escrow activities through collection and dissemination of information for individual communities, lenders, and escrow associates.
- Assist in backlog management, by calling customers and coordinating transaction to the close of escrow. **(Female Only)**
- Assist sales & service department and sales team with all sales & service department needs, run reports for Management, participate and attend sales calls, and support sales department associates to ensure all sales files, necessary documents are complete, compliant, and close successfully.
- Will assist with all community support and closing procedures for sales and escrow department.
- Self-guided tours and other trackable data.
- Provide virtual collateral material for all communities and special event planning as applies.
- Assist in organizing and collating all necessary information items for sales department on assigned communities.
- Typing business letters, memorandums, standard operation forms, reports and other correspondence in an accurate and timely manner as directed.
- Ability to meet deadlines while maintaining a professional attitude.
- Perform administrative support: spreadsheets, word processing, copying, answering phones, and handling incoming and outgoing correspondence as requested.
- Perform all other duties as assigned.
**Skills**:
- Excellent interpersonal skills and great attitude
- Detailed and numbers oriented
- Ability to work in a fast-paced environment
- Strong organizations skills
- Maintain regular attendance and punctuality relative to daily work schedule is required
- Follow directions from a supervisor
- Understand and follow work rules and procedures
- Accept constructive feedback.
- Languages - Tamil, English & Hindi (Speaking)
**Salary**: Up to ₹15,000.00 per month
**Benefits**:
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- What is your current CTC and Expected CTC?
- When is your Expected Joining date?
**Experience**:
- Customer relationship management: 2 years (required)
**Language**:
- English Fluently (preferred)
Work Location: One location
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