Service Desk

3 days ago

Hinjawadi Pune Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 27811
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

**Title**:Service Desk**:

- Description:

**Area(s) of responsibility**:
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
- **About the Job** - Service Desk
- **Job Title** - Service Desk
- **Location**: Pune/Mumbai
- **Educational Background** - Any Graduate
- **Key Responsibilities**
- **24/7 Operations
- Rotational Shift & week Offs**
- 24/7 Support Model (L2- Remotely End user Support for US and Canada users.)
- Responding to client support requests and contacting User to find out the nature of the problem.
- Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
- Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
- Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
- Strong experience & Knowledge of ITIL Process.
- Strong experience & Knowledge of MIM.

**Additional**
- Installed, modified, and made minor repairs to computer hardware and software systems.
- Understood VPN configuration and mobile device security protocols to ensure data protection.
- Consulted with users to determine steps and procedures taken to identify and resolve the problem.
- Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
- Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

**++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.**Strong technical Background with Excellent Communication Skills.

  • Service Desk

    3 days ago

    Hinjawadi, Pune, Maharashtra, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 27810 - Work Model: - Position Type: - Salary Range: - Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI **Title**:Service Desk**: - Description: **Area(s) of responsibility**: About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise...

  • Service Desk

    15 hours ago

    Hinjawadi, Pune, Maharashtra, India Birlasoft Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Country/Region: INRequisition ID: 29635Work Model:Position Type:Salary Range:Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADITitle: Service Desk - IndonesiaDescription:Area(s) of responsibilityService Desk Specialist5-8 Years24/7 Operations- Rotational Shift & week OffsCandidate must have knowledge on English and Indonesia Bahasa Language, 5+ Years of...

  • Service desk

    5 days ago

    Hinjawadi, India Birlasoft Full time

    Country/Region: IN Requisition ID: 29140 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI Title: Service desk Description: Area(s) of responsibility About Birlasoft: Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions....

  • Service Desk- Portuguese

    3 days ago

    Hinjawadi, Pune, Maharashtra, India Birlasoft Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Country/Region: INRequisition ID: 29141Work Model:Position Type:Salary Range:Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADITitle: Service Desk- PortugueseDescription:Area(s) of responsibilityService Desk Specialist5-8 Years24/7 Operations- Rotational Shift & week OffsCandidate must have knowledge on Portuguese (Primary) and English Language, 5+ Years...

  • Service Desk Specialist

    5 days ago

    Hinjawadi, India Birlasoft Full time

    Country/Region: IN Requisition ID: 29138 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI Title: Service Desk Specialist Description: About Us : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and...

  • Service Desk

    5 days ago

    Pune, India Apex Group Full time

    Key Duties and Responsibilities Own and drive the adoption and improvement of the ITIL processes through the Service Desk Responsible for measuring performance of the service desk and driving continual improvement processes. Lead the Service Desk Agent team. Train, coach and mentor Service Desk Specialists (Level 1 / 2) including career development....

  • Global IT Service Desk

    2 weeks ago

    Pune, Maharashtra, India impact pvt Full time

    Role : Global IT Service Desk Experience : Min 2 years as a Global IT Service Desk Analyst Location : Hinjewadi, Pune Salary : Up to 6.5 LPA Education : Graduation Skills : Office 365, Troubleshooting, Configuration, ITIL, Change Management, Problem Management, Incident and Major Incident Management Notice : Immediate Shift : Night Shift Working Days...

  • Service Desk-service Desk

    1 week ago

    Pune, Maharashtra, India Zensar Technologies Full time

    **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success...

  • International IT Service Desk

    1 day ago

    Pune, Maharashtra, India impact pvt Full time

    Role : International Service Desk Experience : Min 3 years of experience of International Service Desk Salary : Up to 6 LPA Education : HSC/Graduation Skills : Outlook, Office 365, Ticket, Outlook, Blur Screen error Notice : Immediate Location : Hinjewadi, Pune Shift : Night Shift Pay: Up to ₹500,000.00 per year Shift: - Night shift - US...

  • Jr. Service Desk

    2 weeks ago

    Pune, Maharashtra, India Stefanini, Inc Full time

    Job Description: - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual improvement. - Support Service Desk KPI/TTI...