Customer Service Executive

5 days ago

Mumbai, India August Assortments Private Limited Full time

**Job description customer service executive**

Ø Dealing with customer issues and churning out an easy-to-follow solution

Ø Handling customer concerns and complaints in a timely manner

Ø Establishing a positive rapport with all clients and customers in person or via phone

Ø Handle Operations and execution of orders

Ø A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints.

Ø A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints.

Ø A customer Service Executive is a person who addresses the issues of the customers and provides them with relevant solutions. They are one of the most important parts of any organization as they represent the company as a whole. They are responsible for retaining the customers by providing them assistance and establishing good relations with them

**Responsibilities**:
Ø Understanding the products and services provided by the company.

Ø Resolving customer complaints and queries.

Ø Providing detailed information to customers.

Ø Maintaining records of each phone call for future reference.

Ø Taking feedback from the customers.

Ø Maintaining a healthy relationship with the clients.

Skills Required
- Good Communication Skills (Fluent English Required)
- Initiative taking
- Pressure handling skills

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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