Delivery Advisor

4 days ago

Noida, India Hashmap Full time

**Role Responsibilities**
- Manage Technical Support Team
- Lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.
- Implement Best Practices
- Research and implement best practices in help desk and IT support. They also ensure policies and procedures are followed.
- Facilitate Meetings
- By managing and facilitating meetings, Service delivery managers ensure that teams are improving performance, service, and product quality. They use information gathered at these meetings to target areas that need improvement.
- Review Contractual Metrices
- To ensure that contractual metrices like SLs and KPIs are met, Service delivery managers review IT contractual service catalogs to ensure that services are delivered in line with contract.
- Ensure Teams Are Trained
- Ensure that team members are familiar with IT service delivery processes and best practices. They offer training as necessary.
- Assists in escalation management of issues raised in the field.
- Monitors and controls team performance against service levels and KPIs.

**Requirements**:

- 8+ years of experience in IT Service delivery & people management.
- Has managed a team consisting of 20+ team members in remote operations.
- Building, managing, and motivating team
- Ensuring contractual SLA adherence
- Working closely with the client manager to decide the needs of the project and plan work
- Building relationships with stakeholders and senior managers
- Coaching team members so that they can learn and improve
- Vendor Management

**Skills & Other Requirements**
- Strong communicate in English verbally and in writing
- Strong negotiation skills.
- Demonstrated strong leadership of personnel and of business objectives.
- Advanced verbal and written communication skills.
- Includes 1-3 years managerial / leadership experience
- Undergraduate degree or equivalent combination of education and work experience.
- Graduate degree preferred
- ITIL certified
- This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.**About NTT DATA Services**

NTT DATA, Inc. (together with its subsidiaries, the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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