Customer Support Executive

2 weeks ago

Ahmedabad Gujarat, India Enlighten Schola Full time

**Job Title**: Customer Support Executive
**Location**: Ahmedabad, Gujarat
**Employment Type**: Full-Time
**Salary**: Up to ₹40,000 per month

**About the Company**

We are a Grade-A BRC-certified self-adhesive label manufacturing firm, offering technology-driven, tailored labeling solutions to meet diverse needs. With operations in **14 countries** and partnerships with over **200 companies**, we are known for our exceptional quality, dual-speed service, and customer-centric approach.

**Job Overview**

**Key Responsibilities**
- **Client Communication**:

- Provide accurate information about products, pricing, and services.
- **Order Management**:

- Process customer orders and coordinate with internal teams to ensure timely delivery.
- Address order-related issues, such as delays or discrepancies, and resolve them efficiently.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers to foster trust and loyalty.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- **Issue Resolution**:

- Handle customer complaints and provide effective solutions in a timely manner.
- Escalate unresolved issues to the appropriate department when necessary.
- **Documentation & Reporting**:

- Maintain detailed records of customer interactions, transactions, and complaints.
- Prepare and share regular reports on customer service metrics with management.
- **Product Knowledge**:

- Stay updated on the company’s products, services, and processes to provide accurate and comprehensive support.

**Qualifications and Skills**
- **Experience**: 2-4 years in a customer service or client-facing role, preferably in a manufacturing or B2B environment.
- **Education**: Bachelor's degree in Business Administration, Customer Service, or a related field.
- **Skills**:

- Excellent communication and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively.

**What We Offer**
- Competitive salary of up to ₹30,000 per month.
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.

**Keywords**: Customer Support Executive, Customer Service, Client Communication, Order Management, Issue Resolution, CRM, B2B Support, Manufacturing Industry, Customer Satisfaction, Problem-Solving, Ahmedabad Job, BRC-Certified, Label Manufacturing, Customer Relationship Management.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

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