Customer Service Representative

6 days ago


Ahmadabad Gujarat, India Appstech Solution Full time

**Skillls**:

- Excellent verbal and written communication skills (English)
- Passionate about executing creative strategies to manage client accounts.
- A firm believer multitasker & aggressive about meeting goals & timelines.
- Creative thinking with out-of-box solutions & propose them to clients.

**Responsibilities**:

- Clearly define customer service standards and expectations, including responsive times, communication standards and quality metrics.
- Able to understand and work with policies and procedures for handling complaints and escalating issues with customers.
- Analyse customer feedback to identify areas of improvement, and refine processes accordingly
- Enhance the customer experience by using automation tools.
- Make sure the entire customer experience is seamless and consistent by working closely with respective stack holder.
- Make sure you understand customers needs and concerns before providing solution by actively listening to them.
- Communicate clearly concisely, using language that customers can easily understand.
- Respond to customer enquiries and issues in timely manner, and keep them informed throughout the process.
- Approach customer issues with a solution-oriented mind-set, and focus on finding a resolution that meets their needs.
- Be patient and calm, even in difficult situation. Show that you are willing to take the time to work with customers deliverable.

**Experience**:

- Fresher to 3yrs
- Marketing and Digital marketing background

**Salary**: Up to ₹20,000.00 per month

**Speak with the employer**
+91 8238008242



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