Guest Relation Executive

1 day ago

Calicut, India Malabar Group Full time

**Role Objective**
- Actively support in improving the customer experience within the store through an in-depth understanding of the business and customers to facilitate sustained growth of the business._
- **Primary Responsibilities**:

- _Sales Performance_
- Develop customer profiles (including wedding customers) by understanding customers’ requirements in order to showcase products that meet their needs and manage customer experience.
- Calculate and share the estimates to the customer upon making the sale, provide discount within one’s limits and obtain approval from store leadership for further discounts in order to improve customer service.
- Check and maintain attendance & movement register in the store.
- **Customer Experience**
- Greet customers upon entry to the store in order to engage with them to understand their requirements and direct them to the right person/section
- Help customers during the jewellery trials to enhance the customer experience within the store.
- Execute customer experience guidelines set by the retail leadership to provide a uniform Malabar experience to all customers.
- Conduct competitor study and be fully informed on the products provided by Malabar and its competitors to answer queries of customers.

Managing the overall Store ambience through maintenance of displays and supporting the Store to adhere to VM guidelines.
- Call up customers and leads to invite them for exhibitions, promotional events/campaigns, etc.
- Actively support in event management activities during store launch and product exhibitions.
- Guide the customers to the waiting area, keep them engaged and ensure that the customers are supplied refreshments.
- **Schemes -**

Provide timely reminders related to scheme payment dues to customers in order to have on time payments.
- **Internal process -**

Adhere to the standard operating procedures in the store.
- Analyze customer satisfaction trends and report to senior management.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- total work: 1 year (required)

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