Product Trainer
6 days ago
Kore.ai enables enterprises to reimagine business using AI agents with speed, control and flexibility. This is accomplished through the Agent Platform, which provides a standardized approach to develop and deploy. AI agents across the enterprise, and comprehensive solutions for Work, Service and Process. The Agent Marketplace accelerates time to value with pre-built industry and horizontal solutions as well as 100’s of agent tools and integrations. Kore.ai’s design philosophy is vendor build-friendly with no-code/pro-code tools. The end result is an enterprise-ready AI ecosystem. Trusted by over 500 partners and 480 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. **Product Trainer - Senior** **Position Overview** We are seeking a Senior Product Trainer to be a key technical expert on our AI platform. In this role, you will develop and deliver clear, in-depth training to our customers and implementation partners. gained from hands-on experience with platforms in the customer service, process automation, or workplace automation sectors. You will leverage this specialized background to translate complex product capabilities into practical knowledge, ensuring users understand not just what our product does, but how and why it works. **Key Responsibilities** - Achieve Deep Product Mastery: Develop a hands-on, expert-level understanding of our entire AI platform, including its architecture, core models, and advanced configuration options. - Deliver Expert-Level Training: Lead engaging and highly technical training sessions for customers and implementation partners. Your training must go beyond surface-level features to cover architectural concepts, implementation best practices, and troubleshooting. - Clarify the 'How' and 'Why': Master the ability to answer challenging, in-depth questions from technical audiences. Your primary goal is to build user confidence and self-sufficiency. - Develop Technical Competency: Design and deliver a curriculum focused on practical demonstrations, and in-depth workshops. - Be the Voice of the User: Collaborate with Product and Engineering teams, providing them with direct feedback from the field to influence product improvements and documentation. Qualifications & Skills - Required: 5 to 8+ years of experience in a product training for customers and/or partners - Demonstrated ability to dive deep into complex technical topics and explain them with clarity and authority to varied audiences. - A natural curiosity for understanding how technology works "under the hood" and an ability to articulate those workings to others. - Exceptional presentation and communication skills, with a proven talent for making complex - Experience in a B2B SaaS environment, comfortable with the demands of enterprise-level customers and partners. **Preferred Qualifications** - Bachelor’s degree in Computer Science, Engineering, or a related technical field. - Experience in a role that required training or enabling implementation partners. - Familiarity with Learning Management Systems (LMS).
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