Support Executive

2 weeks ago

Adyar Chennai Tamil Nadu, India Yennes Infotec (P) ltd Full time

**Roles and Responsibilities**
- Handle Customers issues at various locations in and around Chennai on technical queries and other issues on Tally prime and give them the right solutions.
- It is your accountability to procure AMC for licenses sold as well as to Promote and procure Customized orders. This requires system study and documentation and understanding of the client’s business process.
- Maintain log of the calls handled
- Onsite/Remote or Telephonic for the day and share with the team head and team members.
- Maintain high quality of customer support in the least turnaround time and with mínimal escalations on calls.
- Train the user on Tally prime and give quality knowledge on the features and uses.
- Update in the suite CRM and report on all the calls/ work done. Your salary details are strictly private and confidential and details in this letter

**Customer Support**:

- Provide technical support and resolve issues related to Tally ERP software.
- Diagnose and troubleshoot software problems, guiding users through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams for further investigation and resolution.

**Product Expertise**:

- Maintain in-depth knowledge of Tally ERP software, including latest updates and features.
- Assist clients in understanding and utilizing Tally software effectively to optimize their business processes.
- Conduct remote training sessions for clients to enhance their proficiency in Tally.

**Skills**:

- Proficiency in Tally ERP software is a must.
- Excellent communication skills.
- Strong problem-solving skills and the ability to think analytically.
- Ability to work independently and as part of a team.
- Customer-focused attitude with a commitment to providing high-quality support.
- Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

- Certification in Tally ERP.

**Job Specification**:

- Bachelor's degree in Accounting, Finance, Business Administration, Information Technology, or a related field.
- Minimum of 2 years of experience in a customer support role, preferably supporting Tally ERP software.
- Must have knowledge as well as Experience in Tally Prime
- Should be Quick Learners and have a good understanding of Business Processes.
- Must have a vehicle (2 Wheeler) willing to travel locally.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Location: In person

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