Sales Associate

**Company Overview**:
Pietra Ware is a distinguished manufacturer of handcrafted concrete and terrazzo bathware and custom furniture pcs, renowned for our commitment to quality and design. We serve a diverse clientele, including high-profile architects and designers. We are currently seeking a dedicated Sales Associate to support our Sales Executive and enhance our customer engagement.

**Job Summary**:
The Sales Associate will play a pivotal role in the sales process, assisting the Sales Executive in managing leads, customer interactions, and order processing. This position requires excellent communication skills, a strong customer service orientation, and the ability to work collaboratively within a dynamic team.

**Key Responsibilities**:
**1. Lead Management**:

- Assist in tracking incoming leads and updating the sales pipeline in the CRM system.
- Categorize leads based on the sales process and prioritize follow-ups with potential customers.

**2. Customer Interaction**:

- Engage with clients to understand their needs and provide information about our products.
- Respond to customer inquiries promptly and professionally, maintaining a positive company image.

**3. Sales Support**:

- Collaborate closely with the Sales Executive to ensure a smooth sales process from lead generation to closing.
- Provide necessary documentation and support for creating Proforma Invoices (PI) and final invoices.

**4. Relationship Building**:

- Develop and maintain strong relationships with clients, focusing on high-profile customers such as architects and designers.
- Ensure client satisfaction through regular follow-ups and support throughout the sales cycle.

**5. Order Processing**:

- Assist in processing sales orders and coordinating with the accounting team to ensure timely invoicing and payment.
- Monitor the status of orders and communicate updates to clients as necessary.

**6. Collaboration with Teams**:

- Work closely with the Sales Executive and other team members to align on sales strategies and customer outreach.
- Coordinate with the dispatch team to facilitate timely deliveries and address any logístical concerns.

**7. After-Sales Support**:

- Provide support for after-sales inquiries, ensuring that any issues or concerns are addressed quickly and efficiently.
- Relay customer feedback to the Sales Executive for continuous improvement in service delivery.

**8. Reporting**:

- Assist the Sales Executive in preparing weekly reports on lead status and sales activities.
- Keep accurate records of client interactions and sales metrics to track performance.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Proven experience in sales or customer service, ideally in a retail or manufacturing environment.
- Strong communication and interpersonal skills, with the ability to engage effectively with clients.
- Proficiency in CRM software and Microsoft Office Suite.
- Highly organized with strong attention to detail and time management skills.
- Ability to work collaboratively in a team-oriented environment.

**Preferred Skills**:

- Familiarity with the construction or design industry is a plus.
- Experience dealing with high-profile clients or in a B2B sales environment.

**Work Environment**:

- Primarily office-based with potential for occasional travel to client meetings or events.
- [Include any specific physical demands or travel requirements, if applicable.]

**Application Process**:
Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Vapi, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

Work Location: In person