Jira Administrator

**About us**:
**About the Role**:
Quickplay is seeking a Jira Administrator to lead the configuration, administration, and customization of the Jira software platform and its associated Atlassian tools (Confluence, Bitbucket, etc.). You will work closely with cross-functional teams—including backend development, client development, project management, and business stakeholders—to optimize workflows, improve productivity, and support Agile methodologies. Your goal will be to ensure that Jira serves as a central hub for efficient project tracking, reporting, and collaboration.

**Cultural Fit: Demonstrates mindset and behaviors such as**:

- **Focusing on Impact**: Entrepreneurial, results-oriented, and proactive in addressing client challenges. You prioritize solving customer needs and driving business impact through effective solutions and positioning.
- **Being Curious**: Actively seeks to understand client priorities, industry trends, and how Quickplay’s solutions create value.
- **Being Supportive**: Fosters collaboration across teams, builds strong client relationships, and ensures internal followership.
- **Speaking Up**:Offers constructive feedback when improvements are needed, driving continuous progress and accountability.

**Responsibilities**:

- **Customization & Workflow Management**: Customize Jira workflows, permission schemes, notification schemes, and dashboards to meet the needs of multiple teams.
- **Data Integrity & Security**: Ensure data integrity and security across the Jira platform by performing regular audits, updates, and upgrades.
- **Automation & Integration**:

- Design and implement Jira automation rules to streamline processes such as ticket creations, transitions, notifications.
- Integrate Jira with other tools (e.g., Version control, Service Now, Google Analytics, Lookers, Test automation, CI/CD pipelines) to ensure seamless data flow across systems.
- Develop Jira REST API scripts and integrations with third-party systems as needed.
- **User Support & Training**:

- Provide day-to-day support to users, troubleshoot issues, and ensure optimal platform performance.
- Onboard new teams and users, conducting training sessions and creating documentation for best practices.
- Act as the primary point of contact for all Jira-related inquiries, ensuring timely resolution of tickets.
- **Agile Methodology Support**:

- Collaborate with Implementation Managers and Development teams to align Jira workflows with Agile best practices.
- Implement solutions for Agile boards, burndown charts, velocity reports, and other performance metrics.
- **Performance Optimization & Reporting**:

- Design and generate reports, custom dashboards, and filters to support project tracking and KPIs for decision-making.
- **Governance & Compliance**:

- Establish and enforce governance best practices to maintain Jira instance hygiene, including archiving old projects and managing user permissions.
- Ensure compliance with internal standards for all Jira data and configurations.

**Work Model**
- Hybrid: Work from home and office based on team needs.

**Success in this Role Requires**:

- **Technical Leadership**: Demonstrating advanced technical skills in Jira administration, automation, and integrations to optimize workflows and support Agile teams.
- **Collaboration & Communication**: Strong ability to work cross-functionally with both technical and non-technical stakeholders to solve issues and improve efficiency.
- **Process Optimization**: Proactively identifying opportunities to enhance workflows and system performance to support organizational goals.

**Qualifications & Skills**:

- **Experience**:

- 3+ years of hands-on experience in Jira administration and with the Atlassian suite (Confluence, Bitbucket, etc.).
- Experience with Jira automation, advanced workflows, Jira REST APIs, and custom Jira scripts.
- Strong understanding of Agile methodologies (Kanban, Scrum) and supporting tools.
- Experience integrating Jira with other systems like Git, Jenkins, AWS, and third-party tools such as Looker.
- **Technical Skills**:

- Proficiency in Jira Administration (custom fields, workflows, screens, permissions, and notifications).
- Familiarity with scripting languages (e.g., Groovy, Python) and Jira REST APIs for custom automation.
- Experience with cloud environments (AWS, GCP) and managing Jira cloud infrastructure.
- Solid knowledge of JQL (Jira Query Language) for database queries and Jira Dashboard creation.
- Atlassian certifications (ACP100, ACP600 or higher) preferred.
- **Highly Favourable Skills**:

- Excellent communication and documentation skills to work effectively with both technical and non-technical stakeholders.
- Strong problem-solving skills with attention to detail and the ability to prioritize multiple tasks.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.