Voice Process Executive

2 weeks ago

Ernakulam District Kerala, India HRBRO PLACEMENT SERVICES Full time

**Location**: Kochi
**Salary**: ₹2,16,000 - ₹2,40,000 per annum

Job Overview:
Key Responsibilities:

- Handle inbound and outbound calls from customers, providing exceptional service.
- Respond to customer inquiries in a professional and courteous manner.
- Resolve customer issues efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to achieve departmental goals and targets.
- Participate in training sessions to enhance product knowledge and customer service skills.

**Requirements**:

- Proficiency in Telugu (higher priority) and English (spoken and written).
- Previous experience in a voice process or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and handle multiple tasks.
- Basic computer skills and familiarity with CRM systems are an advantage.
- Willingness to work in shifts, if required.

**Benefits**:

- Competitive salary package.
- Performance-based incentives.
- Opportunities for career advancement.
- Comprehensive training and development programs.

How to Apply:
Pay: ₹216,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

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