Student Support Administrator

1 week ago

Bengaluru Karnataka, India Near And Learn Pvt Ltd Full time

**Job description**

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at NearLearn

**Objectives of this role**
- Giving guidelines for the for the courses.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our services and policies to address customer concerns effectively.
- Maintaining detailed and accurate records of customer interactions and inquiries.
- Arranging a batch and do the fees collection
- Batch Arrangement
- Training class recordings sharing with the students

**Your tasks**:

- Periodically resolve the students queries
- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.

**Required skills and qualifications**
- Bachelor’s degree in Business, Communication or a related field.
- Fresher
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
- Organisational and time management skills to handle multiple customer inquiries.
- Problem-solving skills with the ability to think on your feet.
- Being detail-oriented with a commitment to delivering high-quality service.
- Ability to work effectively in a team and cross-functional environment.

Pay: ₹6,500.00 - ₹8,000.00 per month

Work Location: In perso

Pay: ₹6,500.00 - ₹8,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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