Global Reporting Tools and Analytics

PBWM CAO Global Reporting & Analytics (GRA) is part of Personal Banking and Wealth Management Chief Administrative Office (PBWM CAO), which supports PBWM by creating and implementing methodologies to measure and escalate Operational Risk. PBWM CAO is a First Line of Defense Control function that aids in the assessment of risk evaluation for PBWM. The team develops and maintains reports and tools, and the team is responsible for leading transformational Control projects and automation efforts across PBWM. The individual in this role will report to the PBWM CAO GRA Operational Group Manager. The team is responsible for the management, oversight, and implementation of global projects that enhance PBWM CAO’s ability to proactively detect, measure and manage Operational Risk and other functions as needed. This role requires an individual with a strong desire to work in a fast pace, agile and dynamic environment where priorities and expectations change. **Key Responsibility Overview**: The person in this role will be responsible for organizing and analyzing large amounts of data to proactively identify potential risks to the firm and make recommendations that influence the decisions of key business partners. They will identify relevant source systems and datasets to mine for client business needs, and collect large structured and unstructured datasets and variables. They may leverage Natural Language Processing and Machine Learning techniques to connect data sets and reveal insights hidden within large volumes of numeric and textual data. **Additional Responsibilities Include**: - Develop tools, dashboards and reporting which allow end users to easily interpret algorithm outputs - Partner with functional/regional teams to create and track a path to success - tasks, milestones - Provide transparency to senior leadership through regular updates, ensure there is adequate documentation for the closure of each project deliverable against the plan, approval process for re-targets, development of metrics program to forecast deliverables - Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and make recommendation that influence decisions of key business partners. - Evaluates efficiency of existing functions and drives improvements - Leads integration of functions/regions and partners with multiple senior management teams to meet goals and deploy new products and process enhancements - Develop and Manage Adoption Strategies to ensure ROI - Manages complex processes and reporting streams - Identify and manage dependencies - Ensure Project plans, implementations, and new builds are Audit-Ready - Manage and compile data for reports and assist in the development of new reports - Perform data aggregation and review to extract key observations - Support reporting activities through the collection, review, documentation, and communication of data **Job Skills/Qualifications** - 5-8 years’ experience in business and data analysis, process improvement and project management - Experience leading multiple unrelated Projects at the same time - Ability to translate Project requests into measurable Return-On-Investment (ROI) - Ability to develop & communicate senior level reports on project status and strategy - Strong understanding of big data platforms and computerized text analysis - Strong understanding of process engineering strategies, and process development - Strong understanding of process control and process risk management - Excellent written and verbal communication skills - Ability to perform under pressure - Ability to function independently **Education** - Bachelor’s/University degree, Master’s degree preferred - **Job Family Group**: Risk Management - **Job Family**: Operational Risk - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting