Reporting - Operations Associate

1 day ago


Bengaluru, India Unisys Full time

**We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**:Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:
**Job Title**:Operations Associate

**Location**:Bangalore

**Who we are**:
**Our Vision**:Enhancing people’s lives through secure, reliable advanced technology.

**Our **Core Beliefs**:

- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.
- Integrity: We act ethically and honestly.

**Position Overview**:
Resolves and analyzes technical or process items in a call center/help desk/data center environment. Uses expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. May diagnose, identify, isolate and analyze trends and problems utilizing historical database records. May support one or more areas such as request management, problem management, asset management, reporting, and incident management.

**Responsibilities**:

- Understanding of business related operational drivers/ KPIs
- Excel Skills
- Intermediate Office Skills
- Basic Reporting/SQL Skills
- Visualization and presentation skills
- Communication / Stakeholder management Skills

**Skills, Experience & Qualifications**:

- Should be a graduate,
- Working Experience on excel.
- Mathematic and analytic skills;
- Client-oriented approach;
- Self-motivation; team player; problem-solver.
- Knowledge of managed services key performance indicators, metrics and definition s.

Job Specific Skills

**Technical**:

- Report (Purpose) Definition - Basic
- SQL - Basic
- Excel - Basic
- Automation & Scripting - Intermediate
- Troubleshooting - Intermediate

**You will be successful in this role if you have**:


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