Guest Relation Executive

2 weeks ago

Bengaluru Karnataka, India Big Pitcher Full time

Review arrival lists to welcome guests
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to the reporting manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
- Making sure that every guest is greeted, seated promptly and well attended.
- To ensure that guest on every table receives attention and service.
- To be familiar with the daily station assignments of staff.
- To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- To collate guests’ feedback and maintain and update the guest history system.
- To prepare a monthly report of guest comments, guest list and report that assist business decision.
- Fully understand the operation of the restaurant and Service Sequence.
- To be constantly aware of activities of the hotel.
- Assist in preparation and distribution of all promotional material.

**Requirements**:

- Preferably 1 to 3 years of experience in F&B.
- Able to multi-task.
- Able to work in a fast-paced environment.
- Team-player.
- Familiarity with hospitality industry standards.
- Proficiency in English; knowledge of additional languages is a plus.
- Computer literacy.

**Job Type**: Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Guest relations: 1 year (preferred)

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