Transition Manager-1

**Job Title: Transition Manager**

**Job Summary**:
The **Transition Manager** is responsible for overseeing and managing the successful transition of services, processes, or projects from one state to another—such as from development to operations, from an incumbent service provider to a new provider, or from an old system to a new one. This role ensures seamless knowledge transfer, mínimal business disruption, adherence to project timelines, and alignment with stakeholder expectations.

**Key Responsibilities**:
**1. Transition Planning & Execution**:

- Develop and implement transition plans, ensuring smooth service delivery migration.
- Define project timelines, milestones, key stakeholder communication plan and success criteria for transitions.
- Ensure proper handover from the incumbent team (internal or external) to the new team.
- Work closely with stakeholders to ensure the transition meets business needs.

**2. Stakeholder Management & Communication**:

- Engage with key stakeholders, including business leaders, IT teams, service providers, and customers.
- Maintain clear and transparent communication with all involved parties.
- Address concerns and provide solutions to ensure alignment with expectations.
- Facilitate knowledge-sharing sessions and ensure documentation is up to date.

**3. Risk & Issue Management**:

- Identify, assess, and mitigate transition risks.
- Develop contingency plans for unforeseen challenges.
- Track and resolve transition-related issues to ensure mínimal business disruption.

**4. Knowledge Transfer & Documentation**:

- Oversee the transfer of knowledge, processes, and responsibilities to the new service owners.
- Ensure that Standard Operating Procedures (SOPs), user guides, and training materials are developed and maintained.
- Organize training sessions for teams taking over new responsibilities.

**5. Process & Service Improvement**:

- Analyze existing processes and identify opportunities for optimization.
- Ensure continuous service improvements during and after the transition.
- Work with the Service Management team to align transition processes with ITIL best practices.

**6. Compliance, Governance and Reporting**:

- Ensure all transition activities comply with company policies, contractual obligations, and regulatory requirements.
- Maintain proper documentation for audit and compliance purposes.
- .Ensures proper reporting (Transition progress, Issues and Risks) to key stakeholders

**Key Skills & Competencies**:
✔ **Project & Transition Management**: Strong ability to manage transition projects within deadlines and budgets.
✔ **Change Management**: Ability to lead and support organizational change initiatives.
✔ **Stakeholder Engagement**: Effective communication with internal and external stakeholders.
✔ **Risk & Issue Management**: Ability to anticipate, mitigate, and resolve potential risks.
✔ **Process Improvement**: Knowledge of IT service management (ITSM), Lean, and Six Sigma methodologies.
✔ **Documentation & Knowledge Transfer**: Expertise in creating and maintaining process documentation.
✔ **Technical & Business Acumen**: Understanding of IT systems, cloud services, infrastructure, and business operations.

**Qualifications & Experience**:
**Education**:

- Bachelor’s degree in IT, Management, or a related field.

**Experience**:

- 8+ years of relevant experience in IT service transition, project management, or service delivery.
- Experience in handling large-scale transitions across global teams.
- Experience working in ITIL environments or within service management frameworks (Optional).

**Certifications (preferred)**:

- ITIL (Foundation/Intermediate/Expert)
- PMP (Project Management Professional)