Service Technician

**Job Title**: Service Head

**Location**: Cherlapally, Hyderabad

**Company**: Gravton Motors Pvt Ltd

**Job Summary**:
**Key Responsibilities**:
**Service Management**:

- Oversee the day-to-day operations of the service department, ensuring all services are performed effectively and efficiently.
- Lead, manage, and motivate the service team, ensuring continuous development and high performance.
- Develop and implement service strategies to support new product launches and ongoing improvements.
- Manage relationships with dealers, franchise owners, and other stakeholders to ensure top-quality service and customer satisfaction.
- Drive key performance indicators (KPIs) related to service quality, customer satisfaction, and operational efficiency.

**Training & Development**:

- Develop and execute a comprehensive training program for technicians, including hands-on workshops and technical documentation.
- Design service manuals, training materials, and standard operating procedures (SOPs) for the maintenance, repair, and troubleshooting of electric two-wheelers.
- Conduct training sessions on electric two-wheeler diagnostics, repairs, and component assembly/disassembly.
- Create a library of training materials, including service tools, equipment usage, and detailed operational procedures.

**Technical Support & Issue Resolution**:

- Provide technical support to the service team, including troubleshooting complex service issues.
- Collaborate with R&D and manufacturing teams to resolve product-related service issues and integrate new product developments into service protocols.
- Oversee warranty claims processing and ensure compliance with company policies.
- Monitor mechanical and electrical performance during field tests and provide feedback for vehicle improvements.

**Service Execution**:

- Perform routine maintenance, diagnostics, and repairs on electric two-wheelers, including battery packs, wiring, motors, and control systems.
- Conduct pre-delivery inspections and ensure all services adhere to company standards.
- Assemble, disassemble, and replace vehicle components as needed.
- Ensure compliance with safety standards and proper service techniques at all times.

**Quality Assurance & Compliance**:

- Establish and enforce compliance with safety standards, company policies, and best practices.
- Conduct quality checks on service activities and ensure adherence to SOPs.
- Manage the spare parts division, including process creation and inventory management.

**Qualifications**:
**Service Manager**:

- Bachelor's degree/ Diploma in Mechanical, Electrical Engineering, or a related field.
- 7+ years of experience in electric two-wheeler or automotive service roles.
- Proven leadership skills and team management experience.
- Strong analytical and problem-solving skills.

**Senior Service Engineer**:

- Bachelors degree in Mechanical, Electrical Engineering, or related field.
- 5+ years of experience in electric two-wheeler service, with a focus on training and curriculum development.
- Expertise in diagnostics, repair techniques, and hands-on training.
- Excellent communication and presentation skills.

**Service Technician**:

- Diploma or certification in Automotive, Mechanical, or Electrical Engineering.
- 1-3 years of experience as a service technician in automotive or electric vehicle industries.
- Familiarity with electric two-wheeler components and troubleshooting.
- Strong attention to detail and ability to use diagnostic tools.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person