Customer Service Supervisor

1 week ago

Guwahati, India TATA SIA Airlines Limited Full time

**Job Overview**:
To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning.

**Key Responsibilities**:

- Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
- Drive ground service performance to deliver service excellence consistently across the domestic network
- Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
- Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
- Plan for and ensure preparedness to deal with irregular operations and crisis situations
- Represent Vistara’s interest in the airport community (e.g. AOC, SITA CUTE, etc)
- Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
- Monitoring OTP and take corrective measures
- Ancillary revenue targets to be achieved
- Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
- Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
- Contingency Handling Preparedness

**Skills & Attributes**:

- Ability to train, motivate and guide a team
- Strong supervisory skills with leadership acumen is required
- Excellent written and oral communication skills are must
- Basic Knowledge of MS (Word, Excel)

**Work Experience**:
Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:
Graduate from a recognized university

**Eligibility**:

- Must be at a level of Sr. Executive (1B) or 1 level lower than the position
- Minimum tenure in the current role and level - 18 Months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be “confirmed’’ in service

**Location**:
Guwahati

**Note**:
**All Vistara employees are required to be fully vaccinated against COVID-19.

  • Housekeeping Supervisor

    5 days ago

    Guwahati, Assam, India House of Mandoth Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Housekeeping Supervisor, located in Guwahati. The Housekeeping Supervisor will oversee day-to-day housekeeping operations, manage and train staff, ensure high cleaning standards, coordinate with other departments, and handle inventory and supplies. The...

  • Supervisor

    7 days ago

    Dispur, Guwahati, Assam, India EMPIRIC EVERGLOW Full time

    Job Description: We're seeking a highly motivated and experienced Supervisor to support our supervisory team. As an Assistant Supervisor, you'll assist in overseeing daily operations, ensuring efficiency, productivity, and excellent customer service. Responsibilities: - Assist the Supervisor in managing team members, including training, coaching, and...

  • Engineer / Senior Engineer - Service

    2 weeks ago

    Guwahati, Assam, India Kone Full time US$ 80,000 - US$ 1,20,000 per year

    Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to "Deliver the best people flow experience". As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to...

  • Floor Supervisor

    1 week ago

    Nalapara, Guwahati, Assam, India Cars1st Guwahati Full time ₹ 15,000 - ₹ 1,80,000 per year

    Here's an urgent Job Description for a Floor Supervisor at a Jeep Workshop, tailored to your specifications:Job Title: Floor Supervisor – Jeep WorkshopLocation: NH-37, Opp. Parthona Orthopaedic & Super Speciality Hospital, Beharbari, Guwahati-781029Job Type: Full-timeIndustry: Automotive / Service WorkshopQualification Required: ITI / Diploma in Automobile...

  • Logistics Supervisor

    6 days ago

    Guwahati, India NEW OLOG LOGISTICS PVT LTD Full time

    Should Have Atleast 1 Year Of Experience In Logistics Field. - Coordinate With Customers To Get Loads Through Excellent Negotiation. - Deliver On-Time Load From Market For Our Registered Trucks. - Maintain Good Report With Customers To Get Constant Loads. - Internal Coordination. - Work With Transporters To Get Loads. - Know About 32 Feet Sxl, 32 Feet Mxl As...

  • Customer Service Representative

    2 weeks ago

    Guwahati, Assam, India Netrtech Solutions Full time ₹ 26,000 - ₹ 36,000 per year

    Company DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionChat Customer Service RepresentativeThis is a...

  • Customer Service Professional

    2 weeks ago

    Guwahati, Assam, India beBeeCustomer Full time ₹ 2,60,000 - ₹ 3,60,000

    Job Title:Customer Service SpecialistDescription:We are seeking a highly skilled Customer Service Specialist to take up this challenging role. The ideal candidate will be responsible for providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience.Main Responsibilities:Address customer inquiries and...

  • Customer Service Executive

    4 days ago

    Guwahati, India Maa Tripureswari Agency Full time

    **Designation - Customer Service Executive** - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints - Open new customer accounts - Attract customers by promoting the company positively, answering...

  • Customers Care Executive

    6 days ago

    Guwahati, India TVS service center Full time

    Depending on the performance he/she will be given incentive based on the target. **Salary**: ₹8,000.00 - ₹9,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Guwahati, Assam: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher...

  • Customer Service Representative

    1 week ago

    Guwahati, India Deskhub Full time

    We are looking for an enthusiastic Customer support Executive to boost our sales by communicating with current and possible customers/clients. Job Description: - Permanent work from home - Must be comfortable presenting products/Services over the call as well as dealing with customer's requirements - To counsel the Customers about different Training...