Customer Support Executive(Surat Based Only)

2 days ago

Adajan Surat Gujarat, India Netizens Technologies Full time

**Job description**

**Responsibilities**:

- Serves customers by providing product and service information and resolving product and service problems.
- Answer inbound/outbound calls professionally & provide information about products/services take/cancel orders.
- Keep records of customer interactions/transactions, details of inquiries, complaints/comments, as well as actions taken.
- Greet customers warmly and ascertain the problem or reason for calling.
- Knowledge about Software like (CRM database, Aircall) Or else.
- Maintains financial accounts by processing customer adjustments.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

**Required Skills**:

- Excellent communication in English.
- Ability to maintain composure, focus, and accuracy in a hectic work schedule.
- Thorough understanding of marketing and negotiating techniques.
- Should have good communication skills - Verbal and written.

**Qualification**:Bachelors in any stream **(Fluent English is mandatory)**
**Experience required**:1+years in the IT Field
**Shift Duration**:8.5 hours (Morning/ Day/ Night Shift Available) (WFH)
**Must Require**: IT Background

**Benefits**:
Leave encashment
Paid sick time
Paid time off
Work from home

**Schedule**:
Day shift
Night shift
Weekend availability

**Supplemental pay types**:
Performance bonus
Yearly bonus

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

- Adajan, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Total work: 1 year (preferred)
- Customer service Executive: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9313440642

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