Us Process blended Process

15 hours ago

Mumbai Maharashtra, India Transformatrix LLP Full time

**Customer Service Representative (Blended Process) - Vikhroli, US Shift**

Location: Vikhroli, Mumbai, India

**Salary**: Competitive, based on experience

Description:
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? Join our team as a Customer Service Representative for our US Blended Process located in Vikhroli.

**Responsibilities**:

- Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits.
- Maintain a high level of professionalism and customer satisfaction.
- Utilize company policies to determine the best resolution for each customer complaint.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues effectively.
- Provide feedback on the efficiency of the customer service process.
- Identify and escalate priority issues per client specifications.
- Ensure customer satisfaction and provide professional customer support.
- Meet personal/team qualitative and quantitative targets.

**Salary**: ₹18,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91
8356998840

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