Guest Services Assistant

1 week ago

Visakhapatnam Andhra Pradesh, India AirAsia Full time

**OVERVIEW**:

- ** Location**:Visakhapatnam Airport, India
- ** Department**:Guest Services
- ** Entity**: Thai AirAsia
- ** Status**:**Full time

**JOB DESCRIPTION**:
**Y**OUR ROLE AS A**:
Guest Services Assistant under AirAsia shall be responsible for assisting passengers on daily basis with high service standards and company policies

**WHAT YOU’LL CHAMPION**:

- Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
- Tagging luggage and carry on inspection, referred to Terms & Conditions.
- Boarding passenger to the aircraft
- Deplaning passenger from the aircraft
- Providing assistance to passengers if any special need: wheelchair, Not To Land passenger, etc
- Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia
- Handle documents: GD, crew sign, collecting departure and arrival immigration cards
- To report to Station Manager for any risk events to the safety and/or security for the station operations

**WHO YOU ARE**:

- Preferable working experience in customer service
- Bachelor’s Degree in any field
- Ability to maintain high confidentiality, tactful and discretion when dealing with people
- Proficient in oral and written English and local language where staff is located.
- Possess good interpersonal and communication skills.
- Able to work on shift

**WHAT YOU’LL ENJOY**:

- Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
- Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
- Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
- Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
- A unique Allstar culture like no other

**OUR HIRING PROCESS**:

- Application received
- Interview(s) and assessment(s)
- Background check and/or other assessments
- Offer and negotiation

**GET TO KNOW**AirAsia**:
AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly

**GET TO KNOW US**:
Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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