Customer Success Intern

**Overview**:
Founded by Aniket Bajpai and Nikhil Gupta, alum of IIT Delhi, LimeChat is the world's first Level 3 AI, human-level chatbot startup that enables D2C brands to leverage conversational marketing and provide the industry's best customer support automation.

By using the power of human-level AI conversations LimeChat is currently able to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction by creating the most compelling user experiences for D2C brands.

We have quickly grown to service 150+ clients and build a team of 60+ rockstars. Our clientele includes top D2C brands of India such as Wow Skin Science, Mosaic Wellness, Mamaearth, Neeman’s, etc.

**Responsibilities**:

- Onboard new customers to LimeChat Products - educate customers, help solve operational problems, and ensure smooth adoption of our products
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
- Work with customers to ensure they are leveraging LimeChat effectively and finding value in our services
- Become an expert in Limechat's product and educate customers on the use and benefits of our products
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage

**Requirements**:
**Must-haves**
- Possess strong phone, written, and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated, and a true team player
- Desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- A startup mentality with a bias to action
- Enjoy talking about technical concepts, have a great data-driven & process-oriented approach
- Quick learner with execution orientation who is outcome-focused.
- Excited by working with a product that is constantly evolving.
- Well-organized, with high attention to detail and the ability to prioritize

**Good to have**
- Proficiency with MS Office / GSuite

**Why LimeChat?**:
We pride ourselves on our culture at LimeChat. These are the top 7 words that encapsulate our mindset.

**Agile** - **Collaborative** - **Challenging** - **Hustle** - **Energetic** - **Inspiring - Brave**

At LimeChat, our team has some of the brightest and most ambitious minds in the country. We would describe most of our team as Type A personalities - ambitious individuals confident in their abilities and willing to work hard to achieve their goals. When such team members push each other to get better, you shift from good to outstanding.

It's tough working at a rocketship startup, but it is rewarding in terms of personal growth. We give complete ownership of projects to our employees because we trust they will do a great job and deliver. Ownership often involves stumbling into the unknown, but more often than not, you come out stronger and feel satisfied at the end of it. That has been the reason why we have consistently been able to solve hard problems.

We don't measure your productivity based on work hours. We measure your performance based on your initiatives to create and implement new ideas to help shape the future of the company. Problem-solving isn't an asset; it's an expectation. We look forward to building something truly remarkable together.

**Some Quotes We Live By**

"It's okay to fail. It's not okay to not try"

"Do the right thing when others are not looking"

**Benefits**:
We also offer a range of benefits such as
- **
Re-location Allowance** (We make your shift to Bangalore easy)
- ** Wellness Holidays** (One long weekend every month)
- ** UpSkilling Allowance & Subscriptions** (Udemy, Medium, etc.)
- ** Health Insurance** (Full Family Coverage included)
- ** Work Laptop** (Latest Windows/Mac)

**Job Information**:
City

**Bangalore**
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State/Province

**Karnataka**
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Country

**India**
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Industry

**Technology**
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Zip/Postal Code

**560102