Telecaller

2 weeks ago

Madhapur Hyderabad Telangana, India CloudMellow Technologies-LLP Full time

**Customer Care & Sales Representative**

**Note**:

- Females Only
- Work from Office
- Minimum 1 Year experience
- Salary Starts from 12,000 INR

**Responsibilities**
- Manage phone calls
- Generate sales from the leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- English, Hindi Telugu Languages
- Knowloedge on Ms Excel, Ms
- Doc, Google Drive

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Diploma/ Bachelor

Pay: ₹10,000.00 - ₹17,000.00 per month

Schedule:

- Day shift

**Experience**:

- Cold calling: 2 years (preferred)
- total work: 2 years (preferred)
- Sales: 2 years (preferred)
- sales representative: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Tele sales: 1 year (required)
- Cold calling: 1 year (required)
- total work: 2 years (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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