Field Service Technician

2 weeks ago

Chennai Tamil Nadu, India Ford Motor Company Full time

**Key Roles and Responsibilities and Skill of Position**
- Perform advanced diagnostics, repair, and maintenance on Ford vehicles to OEM standards.
- Dismantle, inspect, repair, and assemble engines and transmissions/gearboxes with precision.
- Conduct advanced electrical and electronic diagnostics, tracing faults and resolving complex issues.
- Triage and resolve technical concerns with clear root-cause analysis and corrective action plans.
- Handle warranty-related queries: verify concern and cause, capture DTC and evidence, prepare accurate documentation, and liaise with warranty/admin teams for approvals in line with Ford policies.
- Utilize Ford ESST/SST and associated diagnostic platforms efficiently and safely.
- Document work performed, diagnostics, and parts used in line with Ford processes and dealership standards.
- Liaise professionally in English with Australian dealership teams for technical escalations and updates.
- Support road tests, quality checks, and final delivery inspections.
- Mentor junior technicians and contribute to a safe, clean, and organized workshop.
- Adhere to safety, environmental, and compliance standards.Knowledge of vehicle modules is important for both retrieving Data Identifier (DID) information and conducting programming tasks**Key Skills**:

- Experience with Ford diagnostic software and systems (e.g., IDS, FDRS, OBD-II workflows).
- Familiarity with Ford service information portals and technical service publications.
- Prior experience preparing and validating warranty claims in a dealership/service environment.
- Ford Information systems
- PTS,GTAC, Servis2,
- Computer literate - Word, Excel, Outlook, PowerPoint.
- Ability to work under pressure in difficult environments and different time zone.

**Education Qualification**Diploma or bachelor’s degree or master’s degree in mechanical,

Automobile.
- **No. of Years of Experience**Minimum 5 years of hands-on experience working specifically
- on Ford vehicles.

Level 3 Master Technician certification (Ford) or Ford T‑Champ
credential (required).


**Professional Exposure**

**(Technical Skills)**
- Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, expertise in engine and transmission/gearbox dismantling and assembly. Strong knowledge of automotive electrical systems, diagnostics, and fault-finding.Demonstrated experience using Ford ESST/SST.

**Other Key Requirements**
- Valid passport is must, no any medical issues, police criminal cases are mandatory.

Work place is Chennai location till travel start to overseas.
- Should be willing to work any extreme weather conditions.
- Good in MS office files, Communication, and interpersonal skills
- Work well under pressure and highly achievement oriented,
- Ability to develop open and cooperative relations with internal and external teams.Work may involve overtime or shift flexibility to meet operational needs.

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