Customer Care Executive

7 days ago

Gautam Budh Nagar, India Vecmocon Technologies Full time

**About Vecmocon**: Vecmocon incubated at IIT Delhi in 2016. We are working on a complete tech stack ecosystem to make electric vehicles intelligent, safer & smoother to drive. We specialize in providing OEMs with high-quality, locally manufactured components such as Battery Management Systems (BMS), chargers, vehicle intelligence module We are a passionate team with capable and empathetic leadership, a great working environment, and collaborative team culture. Visit our website at to know more. Key Responsibilities: 1. Make outbound calls to e-rickshaw drivers, dealers, fleet owners, and related stakeholders. 2. Raising of tickets & conversion of leads. 3. Provide clear and accurate information regarding the company's products, services, and policies 4. Update customer records and interactions accurately. 5. Gather, collect and document key information which is required to develop Vecmocon and Finsights solutions by speaking to the various stakeholders in an empathic way. Key Skills and Qualifications: 1. Fluency in Hindi and English, with a strong emphasis on Hindi for effective communication with the target audience. 2. Excellent verbal communication skills, able to speak clearly, concisely, and confidently. 3. Prior experience in telecalling or customer service roles, especially in outbound calling, is preferred. 4. Knowledge or experience in the automotive industry (especially in electric vehicles, e-rickshaws, or fleet management) is a plus. 5. Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds. 6. Good problem-solving skills and the ability to handle objections effectively. 7. High school diploma or equivalent; further education in business, sales, or a related field is a plus. Other Skills/Attributes: 1. Customer-oriented mindset: Demonstrating empathy, patience, and understanding towards customers. 2. Multitasking ability: Managing multiple tasks simultaneously, including calls, record-keeping, and follow-ups. 3. Adaptability: Willingness to learn and adjust to new products, services, or technologies. 4.Time management skills: Managing call time effectively to maximize productivity and ensure customer satisfaction. Pay: ₹18,000.00 - ₹22,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Application Question(s): - What is your location? - Current CTC? - Expected CTC? - Notice Period **Language**: - Hindi (preferred) - English (preferred) Work Location: In person Application Deadline: 08/03/2025 Expected Start Date: 06/03/2025

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