Front Desk Co-ordinator

3 days ago


Prahlad Nagar Ahmedabad Gujarat, India HBW Aesthetics Full time

**Role Overview**:
We are seeking a well-groomed, detail-oriented **Front Desk Executive** with a dental background (BDS) who will act as the first point of contact for our clients. This role is ideal for a dentist looking to transition into the cosmetic and aesthetic space. Your primary responsibility will be to manage client interactions, coordinate seamlessly with doctors, and ensure a smooth, premium client experience using digital tools.

**Key Responsibilities**:

- **Client Communication & Inquiry Handling**:

- Handle inbound calls, WhatsApp messages, and online inquiries with professionalism and empathy.
- Explain treatments, pricing, and pre/post-care to clients (training provided).
- Follow up with potential and existing clients to ensure satisfaction and conversions.
- **Coordination & Client Experience**:

- Schedule appointments and coordinate doctor availability.
- Manage client flow during clinic hours and ensure mínimal wait time.
- Escort clients to treatment areas and ensure they feel cared for throughout their visit.
- **Digital Operations (Paperless Workflow)**:

- Maintain and update CRM (client relationship management) software with all relevant information.
- Use Google Sheets and digital dashboards to track appointments, follow-ups, and payments.
- Assist in maintaining operational logs, treatment records, and inventory tracking.
- **Clinic Presentation & Culture**:

- Maintain the front desk and lounge aesthetics in line with the clinic’s premium image.
- Contribute ideas to improve client satisfaction and operational efficiency.

**Requirements**:

- **Educational Qualification**: BDS (preferred)
- Excellent verbal and written communication skills in English, Hindi, and/or Gujarati.
- Strong organizational and multitasking abilities.
- Comfortable using digital tools like CRM software, Google Sheets, and WhatsApp Business.
- Polite, proactive, and team-oriented attitude.
- Willing to learn and grow within the aesthetic and cosmetic medicine field.

**What We Offer**:

- Training in premium client handling, CRM tools, and cosmetic services.
- Opportunity to grow into treatment coordinator or aesthetic consultant roles.
- Exposure to top-tier plastic surgeons, and aesthetic experts.
- A friendly, supportive, and professional work environment.

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- client handling: 1 year (preferred)

Work Location: In person



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