Receptionist

2 days ago

Behala Kolkata West Bengal, India Arena Animation Tollygunge & Behala -Kolkata,West Bengal Full time

Job Title: Telecaller Cum Receptionist*

Job Location: Behala

Department: Customer Service / Administration

Job Overview:
We are seeking a dynamic and highly organized Telecaller cum Receptionist to join our team. This individual will be responsible for managing inbound and outbound calls, assisting customers with their queries, and handling reception duties. The role requires excellent communication skills, multitasking abilities, and a customer-centric approach.

Key Responsibilities:
Telecalling:

- Make outbound calls to potential or existing clients to inform them about services, promotions, or updates.
- Receive inbound calls and address customer inquiries, providing accurate information or forwarding calls to the appropriate department.
- Maintain accurate records of customer interactions, feedback, and queries.
- Assist in scheduling appointments or meetings over the phone.
- Follow up on leads and convert them into sales or appointments, when applicable.
- Receptionist Duties:

- Greet visitors and direct them to the appropriate department or individual.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain a clean and organized reception area.
- Coordinate office supplies and manage inventory.
- Ensure smooth daily operations at the front desk and provide administrative support as needed.

Skills and Qualifications:

- Proven experience as a Telecaller or Receptionist or in a similar customer service role.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Basic knowledge of office software (Microsoft Office, etc.) and phone systems.
- Good organizational and time-management skills.
- A friendly and approachable personality, with the ability to deal with diverse clients and visitors.
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Working Hours:

- 10 a.m to 7 p.m.

**Salary**:
10k to 12k

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

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