Customer Service Executive

5 days ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**
- **Customer Interaction**:

- Provide accurate information about products, services, and policies.
- Build rapport with customers to enhance their experience and loyalty.
- **Issue Resolution**:

- Handle and resolve customer complaints or concerns efficiently.
- Escalate unresolved issues to the appropriate department or manager when necessary.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- **Order and Account Management**:

- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Help customers update their account information, including personal details, subscriptions, or payment methods.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
- Prepare regular reports on customer inquiries, complaints, and resolutions.
- **Process Improvement**:

- Identify trends in customer feedback and suggest improvements to products, services, or processes.
- Collaborate with the team to enhance the overall customer service experience.
- **Compliance and Standards**:

- Adhere to company policies, procedures, and quality standards during customer interactions.
- Ensure compliance with industry regulations and data privacy standards.

Pay: ₹35,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

Application Question(s):

- Required Female Candiate

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 5 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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