Customer Service Associate

1 week ago

Bengaluru, India Grand Jyothi Construction Pvt Ltd Full time

**Position Overview**:
**Responsibilities**:

- Provide accurate information about ongoing and upcoming construction projects, including timelines, specifications, and progress updates.
- Assist customers in understanding project details, resolving issues, and addressing concerns promptly and professionally.
- Collaborate closely with the sales, project management, and construction teams to ensure a smooth transition and effective communication with customers.
- Maintain a comprehensive understanding of the company's services, pricing, and offerings to effectively address customer queries.
- Document customer interactions, feedback, and complaints, and provide regular reports to the management team for continuous improvement.
- Coordinate closely with various departments to ensure timely and satisfactory resolution of customer issues.

**Requirements**:

- Previous experience in customer service or a related field, preferably in the construction industry.
- Excellent communication skills, both written and verbal, with a customer-oriented approach.
- Strong problem-solving abilities and the capability to handle difficult situations with professionalism.
- Proficiency in using customer service software and CRM systems.
- Knowledge of construction terminology, processes, and materials is a plus.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- A positive attitude, patience, and a proactive approach to customer satisfaction.

**Education and Qualifications**:

- High school diploma or equivalent; a degree in Business Administration, Construction Management, or a related field is preferred.
- Additional certifications or training in customer service will be advantageous.

**Benefits**:

- Competitive salary package
- Health insurance and other benefits
- Opportunities for growth and career advancement

Join our team and be part of a dynamic company dedicated to delivering excellence in the construction industry

**Job Types**: Full-time, Fresher

**Salary**: ₹10,551.50 - ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Kannada (preferred)

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

**Speak with the employer**
+91 8867563940

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