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Host/hostess

2 weeks ago

Mumbai, India Hotel Indie Stays Full time

We are looking for a host or hostess to join the hospitality team at our establishment. You will need to be at the service of our guests from the moment they arrive till they leave and ensure they have an excellent experience. Your contribution will directly impact the quality of the ambiance and atmosphere we offer our customers, therefore drive footfall and profits.

**Responsibilities**
- Greeting the guests when they enter and leave.
- Answering phone calls and booking reservations with accuracy to ensure no overlap.
- Accommodating the customer’s requests as much as possible and permissible by the rules and policies of the restaurant.
- Keeping updated on the happenings in the restaurant such as the number of available tables, reserved tables, opening, and closing timings.
- Seating the customers at their seats or waiting rooms and ensuring they are comfortable.
- Ensure the complimentary welcome drink is served.
- Engaging with guests while they are waiting.
- Addressing any queries or complaints and resolving it efficiently.
- Ensuring all servers get a good number of customers.
- Occasionally take orders.
- Good knowledge of the menu and specials.
- Good knowledge of directions to guide customers to the establishment.

**Requirements**:

- Must be 12th pass-out
- Prior experience in the hospitality industry or a restaurant is a bonus.
- Well mannered with excellent communication skills.
- Excellent time management and multitasking skills.
- Comfortable working in a fast paced busy environment.
- Must be okay with working on some public holidays.
- Provide high-quality customer service patiently and efficiently.

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)