Customer Support Associate

2 days ago

Delhi Delhi, India Denzour Nutrition Full time

**Role Overview**

**Customer Support Executive** responsible for delivering world-class support across Amazon India, Shopify storefront(s), and other marketplaces in India. Aims to ensure customer satisfaction, operational efficiency, and brand trust.

**Key Responsibilities**

**Customer Support & Communications**
- Handle returns, replacements, refunds, and escalations following policy timelines and guidelines.
- Engage with ratings and feedback left on Amazon and Shopify, proactively resolving issues and encouraging positive reviews.
- Integrate Shopify with backend systems/apps; troubleshoot sync issues and ensure accurate inventory/order data flow (e.g., via Shopify‑Amazon connectors).

**Order & Inventory Coordination**
- Track orders daily, liaise with fulfilment centres, logistics partners, or 3PLs to ensure timely dispatch and delivery.
- Perform daily inventory reconciliation; update system stock accordingly and coordinate replenishments or returns-to-vendor (RTV) processes.

**Reporting & Performance Tracking**
- Monitor KPIs: order volume, delivery times, return rates, customer satisfaction, response turnaround time.
- Prepare periodic reports and suggest process or policy improvements to reduce returns and increase customer satisfaction.
- Stay up-to-date with Amazon/Shopify policy changes, feature updates, and best practices.
- **Qualifications & Skills**

**Experience**
- 1-3 years in customer support roles focused on Amazon India, Shopify, or other Indian/International marketplaces (e.g., Flipkart, Myntra).

**Technical Proficiency**
- Comfortable with key platform tools: Amazon Seller Central (including FBA, messaging, performance dashboards), Shopify Admin, third-party marketplace integrations.
- Familiar with SEO/keyword optimization tools, MS Excel/Google Sheets for data tracking and reporting.

**Soft Skills**
- Excellent written and verbal English, with customer-empathetic tone and clarity.
- Attention to detail, multi-tasking ability, and strong problem-solving mindset in fast-paced ecommerce operations.

**Education & Extras**
- Degree in Business, Commerce, Marketing, or related field—or relevant experience.

**Desirable Attributes**
- Prior experience coordinating with 3PL warehouses and managing Indian courier partners.

**Job Types**: Full-time, Permanent

Pay: ₹11,479.22 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9810496221

  • Customer Support Associate

    4 days ago

    Delhi, Delhi, India Skills Hive Full time

    Customer Support Associate (Fresher) **Location**: Dwarka Sector 7, New Delhi **Experience**: Fresher **Qualification**: MBA (Fresh Graduate) **Compensation**: Up to ₹25,000 in-hand + **huge incentives** About the Role We’re looking for an energetic MBA fresher to join our customer-facing team. You’ll handle client calls, manage small portfolios,...

  • Customer Support Associate

    4 days ago

    Paschim Vihar, Delhi, Delhi, India Eth Infra Private Limited Full time

    **Role Description** This is a full-time on-site role for a Customer Support Associate at ETH INFRA in Delhi, India. The Customer Support Associate will be responsible for providing customer support, enhancing customer experience, handling customer service inquiries, participating in sales activities, and conducting training sessions. **Qualifications** -...

  • Customer Support Associate

    2 weeks ago

    Delhi, India JindalX Full time

    Inbound Process Customer support Associate Profile Handling Queries of Customer Day Shift **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Tradais Digital Full time

    We are seeking a dedicated Customer Support Associate to join our team. The role involves reaching out to potential customers regarding E-vehicles, qualifying leads, and providing exceptional customer service. If you are a proactive communicator with a knack for understanding customer needs, we would love to hear from you! **Key Responsibilities**: -...

  • Customer Support Associate

    1 week ago

    Delhi, India JindalX Full time

    customer support associate 0-6 months experience English speaking must **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...

  • Customer Support Associate

    7 days ago

    Delhi, Delhi, India Astro Arun Pandit Pvt Ltd Full time

    **Job Title**: Customer Support Associate **Job Summary**: As a Customer Experience Executive, you will be responsible for engaging with Occult Gurukul customers, resolving inquiries, and improving their customer satisfaction. You will work closely with internal teams to enhance processes and provide feedback to drive continuous improvement. **Key...

  • Customer Support Associate

    2 weeks ago

    South Delhi, Delhi, Delhi, India OAC Full time

    Broad Job Description of Customer Support Associate (CSA) shall be as under: 3. Following up for signatures / additional documents BCC/AODs etc. 4. Collection of audit related documents etc. from the existing as well as prospective clients, 5. Attend any other miscellaneous assignments / responsibility given by BO / Local office from time to time and ready...

  • Customer Support Associate

    2 days ago

    Delhi, India Raptor Supplies Limited Full time

    Greetings from Raptor Supplies Pvt. Ltd. We are hiring for the role of Customer Support Associate. Location - Mohan Co-operative, New Delhi Job Responsibility - To make outbound calls to client to get feedback. - Customer Satisfaction. - Outbound calls. - Client Reviews. Requirement - good communication skill - Fresher can also apply Shift -...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Skill Veda Full time

    Job description:Job Role: Customer Success AssociateLocation: New DelhiCompensation: 5 LPA-5.5 LPA (Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing PGDM along with this...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Skill Veda Full time

    Job description: Job Role: Customer Success Associate Location: New Delhi Compensation: 5 LPA-5.5 LPA (Including PF and PGDM monthly fees of INR 6,666) Eligibility Criteria: • This role is only for graduates, post graduate candidates shouldn't apply • You should have exceptional spoken and written English communication • You will be doing...