Customer Services

1 week ago

Nagpur Maharashtra, India Advansoft Full time

**Profile - Domestic Chat Process**
**Role - Customer Support**

**Soft Skills**:

- Ability to effectively communicate his/her thoughts in a well-organized manner
- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back and forth conversation with a customer.
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
- Investigates and takes action to meet customer’s needs
- Solves routine problems effectively, gathering the information necessary from the customer
- Applies systematic approach to solving problems
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
**Skills Required - **Excellent English Communication Skills
**Benefits -** Free pick up and drop service by the company within city limit.
Freshers and Experienced (preferred in BPO domain) both can apply
Shift - 5 Days Rotational
Weekly Offs - 2 days Rotational off
Shift Timings - 24-7 Rotational Shifts (Night Shifts are mandate)
**Minimum Qualification - HSC and Above**
Experience - 0 to 1 Year
Work Location - Work From Office
Base Location - Nagpur (MH)

**Job Types**: Full-time, Fresher

Pay: ₹13,500.00 - ₹16,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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