Team Leaer for Call Center

7 days ago

Bicholi Mardana Indore Madhya Pradesh, India Indiyaa Distribution Network LLP Full time

A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Employees.

This team would typically consist of 8-12 Agent, helping them to meet targets while reviewing performance and coaching them also.

**Responsibilities**:

- Work closely with the team, motivating and coaching them
- Keeping up to date with business development and new product lines
- Reporting to the Call Center Manager
- Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Support the Operations Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
- Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture
- Work with the management team to identify and deliver positive change and business efficiencies
- Deliver the allocated part of the operation within agreed budgets, service levels and business targets
- Escalate any appropriate problems to senior management
- Support the Senior Manager to highlight operational risks and areas for improvement

**Required Skills and Experience**:

- Team management experience
- Minimum of 1 years’ experience within a contact centre environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Energetic and motivating individual
- Creative thinking

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Job Type**: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9229269544
Expected Start Date: 02/06/2025

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