Reservations Agent

2 days ago

Hyderabad Telangana, India ANGIRASA NATURE GETAWAYS LLP Full time

**Responsibilities**:
**Reservation Management**:

- **Check availability and rates**: Accurately assess accommodation, transportation, or activity availability for requested dates and provide up-to-date pricing information, including any applicable discounts or promotions.
- **Process reservations**: Efficiently create new reservations, inputting all necessary guest details and preferences accurately into the reservation system.
- **Manage modifications and cancellations**: Assist customers with changing or canceling existing reservations, ensuring all relevant systems and departments are updated.
- **Maximize occupancy/bookings**: Actively suggest alternative dates or options if the initial request is unavailable, aiming to secure a booking whenever possible.
- **Handle group bookings**: Coordinate reservations for groups, including negotiating rates and managing rooming lists.

**Customer Service**:

- **Provide exceptional service**: Go the extra mile to ensure customer satisfaction and create a memorable experience.
- **Offer personalized recommendations**: Suggest relevant attractions, activities, dining options, and local services based on customer interests and preferences.
- **Address customer inquiries**: Answer questions about the property, amenities, local area, and travel arrangements with accurate and helpful information.
- **Resolve customer issues**: Handle complaints and concerns effectively, seeking assistance from supervisors when necessary.
- **Maintain a positive attitude**: Remain courteous and professional even in challenging situations.

**Sales and Marketing**:

- **Upsell and cross-sell**: Promote additional services or products such as room upgrades, meal plans, or activity packages to enhance the customer experience and generate revenue.
- **Stay informed about promotions**: Maintain current knowledge of special offers, packages, and loyalty programs to effectively communicate them to customers.
- **Contribute to marketing efforts**: Assist with marketing initiatives by collecting customer data and feedback, and identifying potential marketing opportunities.

**Administrative Tasks**:

- **Maintain accurate records**: Ensure all reservation details, customer information, and communication logs are accurately recorded in the system.
- **Process payments**: Handle various payment methods securely and efficiently.
- **Generate reports**: Prepare reservation reports and other documentation as required.
- **Collaborate with colleagues**: Communicate effectively with other departments such as front office, housekeeping, and concierge to ensure a seamless guest experience.
- **Adhere to company policies**: Follow all established procedures and guidelines related to reservations, customer service, and data security.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

**Experience**:

- total work: 3 years (required)

Work Location: Remote

Application Deadline: 23/11/2024
Expected Start Date: 01/11/2024

  • Freshers Required

    4 days ago

    Basheerbagh, Hyderabad, Telangana, India Global Leisure Travel Full time

    You will be responsible for helping clients in planning and making a reservation for their travel. You will also be responsible for coordinating with the clients for any issues and queries. Besides this, you should be able to maintain client's details accurately for future reference. **Responsibilities** - Assisting clients with planning and making...

  • Reservation Executive

    2 weeks ago

    Hyderabad, Telangana, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25146878 **Job Category**Reservations **Location**The Westin Hyderabad Mindspace, Raheja IT Park, Hitec City, Hyderabad, Telangana, India, 500 081 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Guest Service Agent

    4 days ago

    HITEC City, Hyderabad, Telangana, India Akoya Hotels Full time

    **Job Summary**: The Guest Service Agent is the first point of contact for our guests, providing exceptional service and ensuring a seamless and memorable experience from arrival to departure. This role requires a friendly, professional, and efficient individual with excellent communication and problem-solving skills. The Guest Service Agent is responsible...

  • Guest Relations Agent

    4 days ago

    Hyderabad, Telangana, India Akoya Hotels Full time

    Job Summary: Key Responsibilities:Guest Relations: - **Guest Welcome & Orientation**: Warmly welcome guests upon arrival, assist with luggage, and provide essential information about hotel facilities, services, and local attractions. - **Personalized Service**: Proactively anticipate guest needs and preferences, offering personalized recommendations and...

  • Sales Travel Agent

    2 weeks ago

    Hyderabad, Telangana, India beBeeReservation Full time ₹ 6,00,000 - ₹ 10,00,000

    We are seeking a skilled and dynamic professional to fill the position of Reservations Manager. The ideal candidate will have experience in hotel reservations and front office operations.* Opening for Gurgaon location* Working Days – 6 Full time (from Office)* Relocation – NoKRA:Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's,...

  • Reservations Ticketing Agent

    2 days ago

    Hyderabad, India Origin Tours and Travels Full time

    We're HiringOrigin Tours & Travels is looking for a Ticketing Executive to join our growing team in Hyderabad. Requirements 1+ year of experience with Galileo or Amadeus GD SKnowledge of airline ticketing process esStrong communication & customer service ski lls Ability to multitask & work independe ntly Responsibili ties Manage bookings & reservat ions ...

  • Reservations Ticketing Agent

    2 days ago

    Hyderabad, Telangana, India Origin Tours and Travels Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We're HiringOrigin Tours & Travels is looking for a Ticketing Executive to join our growing team in Hyderabad.Requirements 1+ year of experience with Galileo or Amadeus GDS Knowledge of airline ticketing processes Strong communication & customer service skills Ability to multitask & work independently Responsibilities Manage bookings & reservations Issue,...

  • Accounts & Bookings

    7 days ago

    Hyderabad, India Gogaga Holidays Private Limited Full time

    1. Book Transportation And Hotel Reservations, Using A Computer Terminal Or Telephone 2. Handle Requests From Guests, Companies, And Travel Agents Via Phone Or Other Platforms 3. Make Sure Booking Information Is Input Correctly Into The System 4. Maintain And Update Room Vacancies On Online Booking Platforms 5. Converse With Customer To Determine...

  • Tours & Holidays Executive

    2 weeks ago

    Somajiguda, Hyderabad, Telangana, India Kandala Travel Full time

    We are looking for a **dedicated and detail-oriented Tours/Holidays Executive** to join our team. You will be responsible for creating exciting travel itineraries, managing holiday packages, negotiating with suppliers, and ensuring smooth tour operations. This role is ideal for travel professionals who love turning holiday dreams into reality. **Key...

  • Gds Operator

    1 week ago

    Hyderabad, India CentoTech Services private limited Full time

    **Job Title**:GDS Operator **Experience**:3 yrs A **GDS **(Global Distribution System) operator is responsible for managing and operating computerized reservation systems used in the travel and tourism industry. Their job is to ensure that travel agents and other industry professionals have access to accurate and up-to-date information on flight...