People Customer Cloud Support

2 weeks ago

Bengaluru Karnataka, India LTIMindtree Full time

**Role description** Incident Management**
- Collaborate with internal teams and external partners to ensure timely resolution of incidents

**Service Requests**
- Support business teams with platform setup and customization requests

**Problem Management**
- Conduct Root Cause Analysis RCA for recurring incidents and document findings
- Recommend and implement preventive measures to reduce future occurrences

**Monitoring**
- Monitor APIs workflows and data extracts to ensure platform performance and data accuracy
- Proactively identify and address anomalies or performance issues

**Data Fixes**
- Perform data corrections and compliance related updates including DSAR Data Subject Access Requests

**Enhancements**
- Support onboarding of new partners and connectors
- Assist in the development and deployment of new dashboards and reporting tools

**Required Skills Qualifications**
- Bachelors degree in Computer Science Information Systems or a related field
- Specialist or having work experience in customer data platform in any of CDP tools like Epsilon Adobe Salesforce
- Work experience with developing and managing API integrations with all data consumers in client side for marketing needs
- Specialist in Data bricks architecture with mandatory 23 yrs of experience in supporting and analyzing large datasets to identify trends patterns and provide insights
- Proficiency in SQL management and experience in maintaining reporting and analytics
- Collaborate with cross functional teams to understand business requirements and deliver solutions on data needs
- Analyzing data from various data sources including structured and unstructured data including PII data from customer first party data system
- Knowledge in Power BI Tableau integrations and upstreamdownstream integrations
- Developing dashboards and ensure data accuracy and reliability in all reporting
- Experience with cloud platform and understanding of data governance and security best practices
- Coordinate with Data scientists and implement machine learning models on Data bricks platform
- Implement data lake solutions and provide insights on optimized data storage solutions
- Proficiency in Data bricks workflow schedulers and
- Effectively communicate to stakeholders and influence the decisions based on data insights
- 3 years of experience in software support customer data platforms Epsilon People Cloud
- Strong understanding of customer data management campaign operations and platform configuration
- Experience with incident and problem management tools eg ServiceNow Jira
- Familiarity with API monitoring workflow automation and data extract processes
- Excellent analytical communication and collaboration skills

**Skills** Mandatory Skills**: HTML/HTML5,JavaScript,Campaign Operations
**About LTIMindtree

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