Inside Sales Coordinator

**DESCRIPTION**

**Job Summary**:
Supports the customer-facing sales team through the "rhythm of sales" process, from lead to close. Executes and supports select activities with limited supervision to enhance customer satisfaction and achieve sales objectives.

**Key Responsibilities**:

- Compile budgetary quotes for simple jobs, including gathering technical data, customer presentations, and lead times for the sales team.
- Schedule and assist with customer visits and events, including preparation and execution.
- Process orders, issue order acknowledgments, invoices, and shipping notices for simple jobs.
- Communicate order status, inventory updates, and other relevant information to the sales team.
- Assist in resolving customer issues, including shipment and post-sale support.
- Compile, analyze, and report inventory/stock levels, adhering to established procedures.
- Actively support branch personnel in retail sales, performing well-documented and repetitive tasks.
- Ensure timely processing of dealer claims and proper dealership actions.
- Maintain accurate sales entries, reporting, and forecasting through Cummins systems.
- Mentor and develop Inside Sales staff to improve skills and ensure effective performance.
- Facilitate communication and coordination across the Sales function and other departments to support customer satisfaction and sales goals.

**RESPONSIBILITIES**

**Competencies**:

- **Action Oriented**: Tackling challenges with urgency and enthusiasm.
- **Collaborates**: Building partnerships to achieve shared objectives.
- **Communicates Effectively**: Conveying clear messages tailored to diverse audiences.
- **Customer Focus**: Delivering customer-centric solutions and fostering relationships.
- **Channel Awareness**: Understanding and explaining industry structure and pathways to market.
- **Account Planning**: Setting objectives and tracking progress for effective account strategies.
- **Adapts to Target Audience**: Simplifying complex topics for diverse stakeholders.
- **Integrates Customer Perspective**: Developing solutions aligned with customer needs.
- **Sales Forecasting**: Using data to predict and plan for future consumption patterns.
- **Sales Pipeline Management**: Strategizing and adjusting plans based on current sales pipeline.
- **Sense Making**: Synthesizing complex information to deliver tailored solutions.
- **Values Differences**: Appreciating diverse perspectives and cultures within the organization.

**Education, Licenses, Certifications**:

- High school diploma or equivalent education.
- Regionally applicable certifications may be required.
- Licensing for compliance with export controls or sanctions may be required.

**Experience**:

- Requires some work experience and intermediate knowledge obtained through training or on-the-job experience.

**QUALIFICATIONS**

**Knowledge/Skills**:

- **Direct Sales**:

- Convert inbound leads into sales opportunities through proactive engagement.
- Drive additional sales through repeat business, cross-selling, and up-selling.
- Conduct negotiations aligned with company guidelines and achieve revenue targets.
- **Sales Support**:

- Assist with quotations, RFP management, and account setup.
- Ensure accurate customer data entry and update account changes in databases.
- Provide support for accounts receivables and customer inquiries.
- Utilize Cummins tools and processes for reporting, forecasting, and customer relationship management.
- Implement initiatives to grow the business and enhance customer loyalty.
- **Coordination and Mentoring**:

- Plan, prioritize, and schedule Inside Sales activities to ensure seamless service.
- Mentor team members to foster skill development and alignment with sales goals.

**Job** Sales

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Office

**ReqID** 2407955

**Relocation Package** Yes