Messaging Administrator

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:
***BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Job Title:
MESSAGING ADMINISTRATOR - L3

Date:
14/08/24

Department:
**Location**:
Business Line / Function:
IT Production

Reports to:
(Direct)

Grade:
(if applicable)

(Functional)

Number of Direct Reports:
Directorship / Registration:
NA

**POSITION PURPOSE**:
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

**Responsibilities**

**DIRECT RESPONSIBILITIES**:
Direct Responsibilities
- Ensure quality of IT services (Capacity Management, Monitoring, Continuity, Controls, Incident & Problem management, Change Management).
- Provide L3/L4 technical support and prepare proof of concept
- Able to design and architecture for various projects and has experience to drive large scale migrations across various tools of collaborative infrastructure.
- Manage Messaging infrastructure (M365, MS Exchange on-prem, Lotus Domino, IronPort).
- Manage Mobile Device Management infrastructure (MobileIron, MS Intune).
- Manage Instant Messaging infrastructure (MS-Teams, MS-Skype for Business, Symphony).
- Manage Directory services (AD, LDAP, AzureAD, MS IntraID)
- Manage Compliance and Legal Archiving infrastructure (Veritas Enterprise Vault, Vantage,Verba).
- Contribute to, and execute, our recovery plan for BNPP IT for messaging services.
- Manage the flow of End-User (Requests/Incidents) in the appropriate workflows (Service-Now, SailPoint).
- Ensure that work processes are documented.
- Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion
- Ensure to be proven as good team player to deliver the objectives assigned to the team
- Must have a continual improvement and risk mitigation focus and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his/her managed perimeter.

**CONTRIBUTING RESPONSIBILITIES**:
Contribute to the redesign and improvement of processes.
- Contrib