Patient Relation Officer

5 days ago

Siruseri Chennai Tamil Nadu, India Dr. Kamakshi Memorial Hospital Full time

**Walkin** (Mon to Sat - between 11 am to 3pm)

**Dr. Kamakshi Memorial Hospital - Siruseri**

No: 6/484, Rajiv Gandhi Salai, OMR, opposite Sipcot Entrance, Siruseri, Chennai, Tamil Nadu 600130.

**Patient Relations Officer**:

- Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor.
- Should have a basic understanding of systems and processes that are to be followed in a healthcare facility.
- Counseling and respond to patients needs, requirements and concerns as appropriate.
- Making patients aware of health services and facilities available for patients at Dr. KMH.
- Investigate and/ or channel complaints or problems to appropriate head department in hospital.
- Assist in resolving conflicts and act as an intermediary between patients, families and staff.
- Supports/facilitates the implementation of innovation and systems that eliminate patient harm.
- Collect data and information about patient feedback and make recommendations as appropriate.
- Explaining policies, procedures or services to unknown patients using medical or administrative knowledge.
- Analyzing and assessment of patients needs through IP visit.
- Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback.
- All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization.
- All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions.
- Monitoring and analyzing the patients rights and responsibilities.
- Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety.
- Need to take care of all other works which is assigned by the Manager.

**Qualification**:

- MSW preferred
- Experience: 1 to 5 years in Hospital
- Rotational Shift.
- Pleasant looking with good English communication.
- Immediate Joiners are preferred.

**Location**: Siruseri (Near SIPCOT IT Entrance)

**Job Types**: Full-time, Permanent

Pay: Up to ₹300,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Current Location?
- Current Salary (Gross per month)?
- Salary Expected (Gross per month)?
- Flexible for Rotational shifts?
- Notice period if any?

Work Location: In person

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