Documentation (Quality) Supervisor

Documentation Supervisor (Quality Specialist)
Location - Sec-144, Noida-India
While providing integrity to the casino and gambling industry for over 35 years, Gaming Laboratories International (GLI) has established an incomparable team of professionals. We are looking for a Supervisor, Quality Assurance to support our QA team.
Who We Are
With over 35 years in the industry, GLI is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 710 jurisdictions worldwide.
Why You Should Work Here
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.
What You Will Accomplish Here
An exciting position is open within the QA team. The Supervisor is responsible for the monitoring of daily operations of a group to ensure optimum productivity while maintaining the integrity of the Department.
This position will effectively support the QA teams by focusing on the following:

- Assigns and allocates work in a manner that utilizes employee’s strengths to efficiently maintain operations
- Assumes a leadership role in helping others achieve excellent results by motivating and influencing others
- Ensures accuracy and timeliness of all work performed
- Provides updates on workload and personnel performance to the Manager
- Assists in developing operations processes and procedures to enhance efficiencies in the Department in conjunction with the Department Manager and/or Director
- Supervises Department personnel, which involves direct responsibilities for training, motivating, and performance evaluations
- Regularly documents positive and negative performance results for team members, including documenting training, meetings, and developing Performance Improvement Plans, as necessary
- Identifies superior performers and provides recommendations for promotions
- Identifies poor performers and/or behaviour issues and notifies the Department Manager and/or Human Resources
- Models behaviour consistent with CORE values, setting the same expectations for his/her team
- Consistently reviews, approves, and submits administrative work, including but not limited to timecards prior to established due dates
- Maintains a safe and secure work environment
- Product Certification: The Quality Assurance Supervisor serves as an Evaluator as listed on the Product Certification organizational chart
- Fields concerns from the Documentation Specialists and Documentation Review Specialists
- Performs other duties as assigned

**Education, Experience and Skills**:

- A minimum of 7+ years of experience in Documentation.
- A minimum of 1 years of experience with gaming industry required.
- Supervisory skills required; prior supervisory experience is strongly preferred
- Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook is required
- Must have a high level of initiative with the ability to train and motivate others
- Strong ability to work independently or in a team setting is required
- Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
- Must have the ability to effectively communicate, both orally and in writing, with internal and external parties
- Must have the ability to handle and organize multiple projects and deadlines
- Must demonstrate a high degree of attention to quality, details, and correctness

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.