System Administrator
6 days ago
**Job Summary**:
**Key Responsibilities**:
- Provide Level 1 support for desktop, laptop, and peripheral issues (printers, scanners, monitors, etc.)
- Perform hardware troubleshooting and replace faulty components (RAM, HDD, keyboards, etc.)
- Manage and track incidents, service requests, and escalations using communication platforms
- Troubleshoot basic network connectivity issues (LAN, Wi-Fi, IP conflicts)
- Support and maintain user accounts in Active Directory (account creation, password resets, account lockouts)
- Assist with new user setup, system configuration, and software installations
- Escalate unresolved technical issues to L2/L3 support or relevant teams
- Maintain accurate documentation of incidents, solutions, and asset records
- Ensure compliance with IT policies, security protocols, and SOPs
Key Requirements:
- 1-2 years of experience in IT support/System Administration (Level 1)
- Strong knowledge of Windows OS, MS Office, and hardware troubleshooting
- Basic knowledge of Active Directory & Networking
- Good communication and problem-solving skills
- Ability to work independently and in a team environment
Preferred Skills:
- Exposure to ticketing tools/communication platforms for incident management
- Knowledge of IT asset management and documentation practices
- Awareness of IT security best practices
**Job Types**: Full-time, Permanent
Pay: From ₹400,000.00 per year
**Benefits**:
- Paid sick time
- Provident Fund
Work Location: In person
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