Student Support Coordinator

5 hours ago

Thiruvananthapuram Kerala, India THiNC Digital Learning Pvt. Ltd. Full time

ROLES AND RESPONSIBILITIES:
The Student Support Coordinator plays a pivotal role in ensuring student success through academic support and technical assistance. This role serves as a critical bridge between students, faculty, and the academic management system to facilitate a smooth and enriching learning experience.

Conduct regular check-ins to monitor student progress, engagement, and overall well-being.

Offer academic assistance and career guidance, helping students overcome challenges to ensure successful program completion.

Address student issues promptly and escalate concerns when necessary.

**2. Learning Management System (LMS) Administration**:
Online Session hosting Upload, organize, and maintain digital course content including videos, documents, quizzes, and other learning resources. Track learner progress, manage course enrollments, and generate periodic reports on course completion and user engagement. Troubleshoot LMS-related issues and provide technical support to students, faculty, and administrators. Provide training sessions and materials to help users navigate and use the LMS effectively. Ensure accurate categorization of materials and assignments based on course requirements.

3. **Course and Academic Management**:Assist in structuring and maintaining course schedules and faculty assignments. Monitor academic data to identify gaps and opportunities for system and process improvements. Ensure that courses are correctly assigned and aligned with student training requirements.

**4. Compliance and Reporting**:Ensure all academic and training programs meet institutional and regulatory standards. Generate and analyze key reports on student engagement, completion rates, and training effectiveness. Maintain records to support accreditation, audits, and continuous improvement initiatives.

**5. System Optimization and Innovation**: Continuously explore opportunities to enhance the LMS for improved usability and efficiency. Stay informed on best practices, new tools, and trends in e-learning and educational technology. Collaborate with other departments to streamline operations and elevate the student experience. DESIRED SKILLS Strong interpersonal and communication skills with a student-centric mindset. Proficiency in Learning Management Systems Excellent organizational and multitasking abilities. Ability to analyze data and generate actionable insights. Tech-savvy with the ability to troubleshoot and resolve LMS-related issues. Experience in academic counseling, career guidance, or student support roles is an advantage. Knowledge of educational compliance standards and reporting requirements. Proactive, empathetic, and solution-oriented approach to student challenges. Strong attention to detail and ability to work both independently and in a team environment.

Qualification: B.Tech / M.Tech/ Bachelor's

Location: S S Kovil Road, Thampanoor

**Job Types**: Regular / Permanent, Full-time

Pay: ₹14,000.00 per month

Schedule:

- Evening shift - 1.00 PM -9.00 PM

*Speak with the employer* +91 9962111255

**Job Type**: Permanent

Pay: From ₹14,000.00 per month

Pay: ₹13,000.00 - ₹14,000.00 per month

Schedule:

- Evening shift

Work Location: In person

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